Komodo Tour via Seven Holday, weak & improvable

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Guest's review of The Seven Holiday - www.7.holiday

★★☆☆☆

“Komodo Tour via Seven Holday, weak & improvable”

Written on: 20/11/2018

We booked a 4-day Komodo National Park Tour through Seven Holiday in Oct 2018 which didn’t meet our expectation. Tour was executed on a weak level in comparison to similar tours and it was not matching with planning and booking. Based on the amount you need to pay to Seven Holiday it’s not recommendable.

Unfortunately, some main parts haven’t been operated during our tour such as visit of Fox Island or visit of local market in Labuan Bajo (both included in booking description) without comprehensible explanation. Or program was executed with bad planning (Komodo Island trekking only for 20mins at dusk). Overall, a lot of unused time which could have been filled with other activities or within a shorter, more effective tour.

Nevertheless, Komodo National Park is an amazing spot and its nature is just wonderful. But the guided tour itself could have been much better implemented especially when you invest that much time and money. Definitely improvable.

Krisnayasa's Comment

Written on: 12/12/2018

Hi,
thank you for taking a time and writing the review! We've done the investigation of your case.
I understand your disappointment regarding some missed places. However, it was necessary to change the Itinerary due to ocean conditions (currents) that slowed down the boat speed, as per our local guide explanation. Notwithstanding, I believe some improvements could be done from our side too.
I would be happy to help you with your concerns when we talked to you during the tour. At that time I could immediately make some improvements, but then there were no complaints on your part.
Anyway, your review was very helpful, thank you. We are constantly working on improving our itineraries and service quality and your review helped us a lot.

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