Avoid at all cost!!

4.0 / 5
84% of users recommend this

Cpl1307's review of Sunmaster - www.sunmaster.co.uk


“Avoid at all cost!!”

Written on: 24/11/2020 by Cpl1307 (1 review written)

We showed up on the 2nd of August only to find our transfer had been cancelled so we had to pay £70 to pay for a taxi to take us to the la grande Hotel in side, Antalya. We then was told by the hotel you had cancelled the hotel on the 28th July. Me, My wife and 2 children aged 9 and 10 had to walk the streets begging hotels to take us in as they would not due to covid 19. We had to pay £1,200 GBP to stay in a 2* Hotel with only Turkish, German and Russian guests. The staff could not understand anything we said as they spoke no English. We have no transfer to the airport on the 16th August when we fly home. I will be contacting the local newspapers as well as seeing our solicitor to pursue legal representation.
Absolutely disgusting behaviour. My sister waited 4 hours in the UK to speak to a man w ho told her a girl was dealing with it and then disconnected the call on her rudely. We have since had no communication from you. I have screenshots of our holiday information from my sunmaster account from the day we arrived with no cancellation stated until 2 Days into the holiday. The flights where not cancelled, So how could a holiday be cancelled and us allowed to still fly. Surely if our holiday was cancelled we would of been informed and the flights cancelled. My screenshot are dated again with no cancellation stated.
You have not even been in touch with us knowing all this information. 5 hours we walked the streets looking for accomidation only to find the hotel next door was our only chance. We had to wait for money to be transferred from a friend in the UK to pay for it as we had spent all our money paying for the holiday. My 10 year old son has Autism and 13 days in he is still crying everyday. It was hard for us to encourage him to travel with the promise of the waterslides which he has not been able to use. We have had to seek medical advise and support for him at the stress it caused him. I am also acutely Epileptic and collapsed with a 4 minute seizure on the streets of Side, Antalya as stress is a huge contributer to my seizures.
Both my GP and my sons pediatric doctor are in the process of writing medical reports for our solicitor.
How can you just abandon us in the middle of a foreign country with no support.

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