SmartFares Reviews - www.smartfares.com

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Latest Reviews

★☆☆☆☆

“This company double booked my ticket. And then charged...”

Written on: 10/01/2022 by Francesu406 (1 review written)

This company double booked my ticket. And then charged me $400 to cancel. Even worse, it takes 60 days to get my refund. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“On December 5th I bought two airline tickets for...”

Written on: 20/12/2021 by Traduccion (1 review written)

On December 5th I bought two airline tickets for USD420. The travel agency offered the best prices on the market. Prices were shown in Argentine pesos, not US dollars. Once the purchase was done, I could see a reservation code on the page, but no email was sent confirming the flights. I called more than 30 times to the company and calls ended immediately. Other times I got connected but in the middle of the talk, calls dropped. I also called the US office. Phones also kept hanging up. I… Read Full Review

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★☆☆☆☆

“AWFUL COMPANY TERRIBLE !!!!!!!!”

Written on: 18/12/2021 by Alanae219 (1 review written)

I wanted to check in for one day from the flight for the istanbul-chicago ticket that I bought by paying $1237 . I contacted more than 15 people working in the institutions for about 5 hours because the system did not allow me to check in. Each one of them told different, they kept me busy by sayin you should wait 1 hour, 2 hours. Finally, the person I spoke last said that I could pay $250 to buy a new ticket, otherwise I would not be able to make the flight. While I was not guilty of delaying… Read Full Review

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★☆☆☆☆

“Hidden fees ”

Written on: 14/12/2021 by fdonosos (1 review written)

At the end of my purchase they charge me $175 (Flexible ticket) with out my consent. then when I asked to be remove it they let me know that anyway will charge a different fee, and if I decide to cancel the purchase, they will keep some of money under other kind of fee. Anyway by phone or chat they don't fix anything, it has to be by email. Stay away from SmartFares Sergio H Donoso… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 14/11/2021 by Greerdc400 (1 review written)

On there website they always shows you cheaper price. Once you agreed . They will charge you what ever they want. Dont give them your bank details. My ticket price was 366usd . They charged me 688usd. Note. Once you will made booking. They will keep ignore you. … Read Full Review

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★☆☆☆☆

“Absolutely horrible company! Never had such a bad...”

Written on: 26/11/2020 by MelanyMcClanahan (1 review written)

Absolutely horrible company! Never had such a bad experience before with any other travel company. I purchased a flexible fare (HKG-RUH on 11/27/2020 by Philippine Airlines) from Smartfare for USD885.13, including USD147.52 flexible ticket fee. Then I needed to change the itinerary to a later date, 12/17/2020. I called the customer service hotline. However, the customer service requested to pay me charge they called "fare difference", which was different every time I called (from USD175 to… Read Full Review

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★☆☆☆☆

“DON'T USE SMARTFARES!”

Written on: 03/08/2020 by JereandJerrye (1 review written)

I booked a ticket with Virgin Atlantic Airlines through Smartfares.com. Then Virgin Atlantic cancelled the flight. Someone, either Virgin Atlantic or Smartfares, tried to book an alternate flight but messed it up. We would have missed our connection by three hours. I contacted Smartfares multiple times to reschedule but they never helped me. Finally, after endless calls, Smartfares said they couldn't reschedule and suggested that I cancel the flight and apply for a refund. The refund was… Read Full Review

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★☆☆☆☆

“getting the run around”

Written on: 29/05/2020 by terrismom (1 review written)

I was told by AA my cash refund would go back to my booking agent which was Smart Fares. I have a letter from AA stating refund was made in 20 days. In early May, Smart Fares told me the money was received but it had to go thru two billing cycles before it would be returned to me. Guess what! It's been two billing cycles and now the customer service rep says they don't have the money. I have to call AA and do a three way call to verify the money was sent. This is pure hogwash! They have the… Read Full Review

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★☆☆☆☆

“Fake prices, $290+ cancellation fees waiting for you”

Written on: 14/05/2019 by ImagineNoHell (1 review written)

I hope you don't learn it the hard way like I did. I found a $614 ticket on skyscanner. Should've realized the first warning sign, when I got on the site and the fare seemed to be available, but suddenly disappeared after I entered payment info and clicked "book". But the new fare was $10 more and still tied at cheapest, so I figured why not. But then I realized I used the wrong credit card, so I called to cancel. The rep told me the cancellation fee would be around $300. I told her everyone's… Read Full Review

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★☆☆☆☆

“They don't update passengers with changes from airlines”

Written on: 12/03/2019

I bought an international ticket from this site and immediately after online reservation, somebody called me and asked for another $180 because of the tax rate in European countries!! Then at departure day, we had 3 hours full of stress to check in and after talking with several people in Smartfares customer service, we found out the flight has put off for the day after!! for the back flight, I called the customer service accidentally to check my flight (as they told me they will email me any… Read Full Review

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★☆☆☆☆

“I wish I read these reviews beforehand”

Written on: 05/09/2018 by 7Cochrane (1 review written)

So I am currently writing this review from a hotel room in Shanghai sitting next to an immigration officer who has my passport. I have been on the phone on and off with smartfares for the past 5 hours trying to get on another flight. Disclaimer that Shanghai airport sucks and so does the immigration officers. Smartfares won't let me get on another flight since I missed my connection through Shanghai. Hence the immigration officer sitting next to me. Asiana airlines said that if I had bought the… Read Full Review

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★☆☆☆☆

“Smart Fares fails”

Written on: 06/07/2018 by Chippiedoodle (1 review written)

My booked flight was never confirmed by the airline and SmartFares refused to allow me to cancel. They said the airline had now confirmed the reservation but when I checked again after the phone call status was still pending. Now an hour later still no confirmation by airline and status still pending. Do not trust this outfit… Read Full Review

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★☆☆☆☆

“Claim that you can cancel risk free is a lie”

Written on: 02/04/2018 by Karlee202 (1 review written)

When I bought my ticket it said on smartfares.com that I can buy it risk free if I cancel within 24 hours. I purchased the ticket at 3:30 pm April 1st. I then found a cheaper flight with another airline that was leaving sooner. I already missed one day of work because I couldn't find a flight on Easter Sunday that didn't cost a fortune. So I called Smart Fares the next morning (less than 24 hours from when I bought the tickets) to cancel my flight, which it says to do on the website. The… Read Full Review

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★☆☆☆☆

“At SmartFares, we are not happy until you are not happy”

Written on: 12/03/2018 by 131Stephens (1 review written)

Booked 2 one way tickets from Mendoza to Buenous Aires, paid $158 USD. Received a flight confirmation code via email, unable to checkin online due to “invalid code”. Went to airport, CSA unable to verify, had to book 2 tickets on an another airline. Contacted SmartFares about issue and was given the royal run around by a phone rep and next a manager. Was told the airline tickets were non-refundable even though the snafuu was related to the SmartFares bogus website. Very nice business… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/11/2017 by RF31 (1 review written)

Booked twice through them and both times received a call to inform me that the return ticket is not available or booked out and they would have to re-book at another price or different airline. Don't trust your booking with them. Worst customer service, complete disregard to the inconvenience caused to the customer… Read Full Review

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★☆☆☆☆

“Be careful before booking”

Written on: 12/10/2017 by kazjoannie (1 review written)

I would be very careful before booking with SmartFares unless your trip is optional!! I booked a ticket last night and immediately reeived a confirmation number. This morning I went back and looked at my confirmation letter and it stated that within the next 24 hours I would receive a ticket number from the airlines the flight was booked with. I never received that letter from the airlines so I called Smart Fares and asked them why I had not received it. The person on the line told me… Read Full Review

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★☆☆☆☆

“i booked my reservation, they split my ticket,i keep...”

Written on: 22/06/2017 by Daugherty137 (1 review written)

i booked my reservation, they split my ticket,i keep calling them to confirm my reservation they came with the answer my credit card decline,so i cancel my reservation and after few days i saw a charge on my credit card.i keep calling them but no answer.make sure don't give them credit card detail. rude customer services… Read Full Review

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★☆☆☆☆

“Smartfares: Long story short. I booked a flight and...”

Written on: 07/05/2017 by Distanttraveler (1 review written)

Smartfares: Long story short. I booked a flight and got an email a day later that my credit card hadn't gone through so I called them and they said that they would process it again. When doing so they said that there were no seats left so I'd have to fly on a different date. I said no, that's not what I reserved so they said that I could cancel for 600USD, oh, but then they magically called an airline and said 'Hey there actually is a seat, but it's 500USD more now!' So I said that there was no… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 23/04/2017 by Brisal374 (1 review written)

I have called on their given international number. Service rep who assisted me first time did not sent the booking cancellation email as promised. The second representative, got impatient and told me that he has sent the email a 100 times while the 3rd one who took my call after saying that i wanted to complain against an agent who disconnected the call put me on hold for 10 minutes. Never again smartfares! If I will be redirected to your site again, I will definitely stay away from it… Read Full Review

Distanttraveler's Comment

Written on: 07/05/2017

I had very similar problems. Horrible people.

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Distanttraveler's Comment

Written on: 07/05/2017

I had very similar problems. Horrible people.

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★☆☆☆☆

“Please show honesty. ”

Written on: 16/04/2017 by MylieBauer (1 review written)

I chose this company based on the price and I now wish I had purchased on a different Canadian based website. When I got billed, I was charged in US dollars and the price was different than the receipt I received, which only showed the price in Canadian dollars. They should have been honest to show on the receipt that they charged in USD and show the final CAD amount. In the fine print, they indicated that prices are charged in USD, but that information should also be included in receipts… Read Full Review

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