SmartFares - www.smartfares.com

This website is a total sham. Any positive reviews must have been written by the company itself. I booked a trip from Hawaii to Vietnam four months in advance. Two days before I was supposed to leave, I noticed with no help from SmartFares that one of my connecting flights had changed and the connection could not be made. I called them and was told that I would now have to pay a change fee. What could I say so I did. I called practically every minute for the next two days waiting for confirmation and got excuse after excuse. SmartFares never provided a new flight. I asked for a full refund and was told that everything would be refunded except the change fee and the tax. The tax, the government charge for goods or services rendered, when there was no ticket? The change fee when there was no changed flight? And then I was told I would have to wait two months to get my refund. It has been three and today after me constantly asking, I was told that the airline is denying me a refund. The airline that never provided a ticket? Shammed out of $1,300! Do not be fooled.

I tried to cancel a flight I booked less then 13hrs ago. They wanted me to pay a $143 penalty! I asked to speak to a supervisor. His name is Santiago. The worst superior I have ever encountered. He chuckled at me a few times as I tried to explain airline 24hr cancelation policies. He's responses were non chalant, arrogant, sarcastic and flat out condecending. Cheapoair has a full refund policy within 24hrs and so do airlines when booked directly. DO NOT BOOK WITH SMARTFARES. They are quick to take your money but won't take the time to provide satisfactory customer service. Shameful company. There are so many other competitors to book with. Reading the reviews a little too late, looks like I'm just a drop in the bucket for the amount of negative experiences consumers have unfortunately faced by this ruthless company.

I bought a flight ticket for one price and they charge $249.00 more.

I booked a ticket, for $360. I received a confirmation of booking in an email with a note that my ticket would be issued within 24 hours. 48 hours later I still did not have a ticket so I called the customer service line. I had to wait nearly an hour to get through to an agent. The agent said that they were unable to confirm my payment account, which is ridiculous, because it was confirmed when I purchased the ticket. He then said that in order to get my ticket, I would need to provide a credit card. So I gave him my credit card, and he said he would re-issue the ticket five minutes later he came back and said the ticket price had gone up by $100. I just so happen to have a travel website open with that itinerary in, and I could see that the ticket price had not gone up. Across seven or eight different travel sites it had stayed the same at $360. When I told him this, he said he is the travel agent and he knows better. And he said he would be charging my card. I told him do not book the ticket , cancel it and I will book it on a different site. And he told me it was too late and he would be charging my card anyway.

I blocked my card, so I don’t know what will happen with that, but what I am sure is that this company is a sham. My recommendation is do not use this. There are other professional companies out there.

Please do not use this agency to reserve your flight. It is a sham, they keep you waiting for ticket processing which never happens, then when you get lucky to talk to them they say the ticket wentbup and ask for more money. When you cancel the reservation,vthey charge you. DO NOT USE THEM.

I bought two tickets, one going and one coming back, when I got to the airport I only had the return ticket reserved and they are not responsible.

Do not book through this agency. It is a complete sham. They promise very low fares and cancel reservations without notice then try to charge you triple. It is nearly impossible to get through to a supervisor. WHATEVER YOU DO, DO NOT USE THIS COMPANY.

It’s the most ridiculous sham company. I booked a flight for $110 dollars and never received a confirmation number when I called them I had to pay $55 more. If I had bought the flight originally with other companies I was going to pay only $120. It got so much more expensive and made me so angry. Doesn’t worth the stress

This company will try to false you out of your money. Don’t fall for it. Their prices are cheaper but they will try to get you to call back and then they’ll charge you a lot more. DO NOT USE THIS COMPANY!!

I booked my flight through smartfares, i paid 200$ for seats & $50 baggage and was not provided! *** been trying to contact them and nobody is helping, everyone keeps redirecting me and i feel shammed!!! nobody seems to be able to help with simple process!!! if you charge people make sure you provide and if not, give me my refund!!! horrible

I have email proof !