SmartFares - www.smartfares.com Review

Click here if this is your business
★★★★☆
4.4 / 5
94% of users recommend this
Click here if this is your business

MelanyMcClanahan's review of SmartFares - www.smartfares.com

★☆☆☆☆

“Absolutely horrible company! Never had such a bad...”

Written on: 26/11/2020 by MelanyMcClanahan (1 review written)

Absolutely horrible company! Never had such a bad experience before with any other travel company. I purchased a flexible fare (HKG-RUH on 11/27/2020 by Philippine Airlines) from Smartfare for USD885.13, including USD147.52 flexible ticket fee. Then I needed to change the itinerary to a later date, 12/17/2020. I called the customer service hotline. However, the customer service requested to pay me charge they called "fare difference", which was different every time I called (from USD175 to 375). At the same time, the fare shown on the Smartfare web site for these itinerary and date was USD624.23. When I asked to explain where the "fare difference" came from, the company representative just hung up. I checked the fare on other web sites, including the Philippine Airlines, and it was about USD620-650 all around. To my opinion, Smartfares charges a fee for the flexible fare and then for "fare difference", which does not exist. I tried to reach the company by phone to resolve the issue and change the itinerary but they simply hang up. Finally, I reached the help desk and had to pay USD175 of "fare difference" just not to lose my ticket and all money. That means I paid USD1060 for the fare, which was listed on the Smartfare web site for only USD624.23! This business practice is totally unacceptable. I wonder how they were able to obtain BBB accreditation displayed on their web site. Stay away from them!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0