No customer service whatsoever

★★★★☆
3.6 / 5
66% of users recommend this

TwoTravellers2020's review of Riviera Travel

★☆☆☆☆

“No customer service whatsoever”

Written on: 27/03/2020 by TwoTravellers2020 (1 review written)

We were booked to travel with Riviera to the USA on 8th April 2020. FCO announcement advising against travel to the USA was made on 15th March at 11:45 am and consequently it has been clear that holidays to the USA will be cancelled.

Between 16th March and today (Friday 27th March) we have contacted Riviera 5 times by email and phone requesting a refund. We have had no response. Yesterday we submitted an official complaint by email. Again, nobody has got back to us.

Riviera may be busy but this delay seems deliberate. They have thousands of pounds of our money and cannot be bothered to get in touch.

Riviera’s customer service is highly unsatisfactory and they do not appear to be in the least interested in resolving matters. Very disappointed.

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