The worse vacation package of my life by far

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CalmSteve's review of Priceline www.priceline.co.uk

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“The worse vacation package of my life by far”

Written on: 06/12/2021 by CalmSteve (1 review written)

The worse vacation package of my life by far.
I took my long term partner on a 5 star "all inclusive" vacation package for 9 days.

1rst, we we not told about the new E tickets requirement to enter the Dominican republic, which cause a delay that made us miss our flight departure. After calling customer service, we never got an apology or any type of compensation what's so ever, all that to being told after two hours of being transferred several time and having two call backs, that they were not going t help us out and hang up on me. "I've recorded everything".

2nd, the next day, got the E ticket, got on the plane, and got to the republics. To realize there was no one from Priceline to direct us to our transportation to the hotel. To realize that there was NO Transportation Provided To the Hotel. So, we had to find a taxi and fight off several taxi drivers trying to take off with our luggage, till police came to stop them from fighting among themselves. All that to finally being over charged and being thrown on a small rundown bus from the "our airline".

3rd, extending our stay.
This was an ordeal experience of about two days of phone calls of calling the airline and Priceline back and forth just for the airline tickets. Since we missed our first flight they cancelled our return flight. Now it had to be reactivated and reopen to change the date. I did spend a good 8 hours of my vacation on the phone just for this. RIDICULOUS.

Anyway, there was other things, but I have already wasted way to much time with them already.

I have booked several hotels and several flights with them in the past with no trouble, but for ANY all inclusive packages, I Will Stay Away from them.

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