Pitchup.com - www.pitchup.com

Avoid at all costs. Deal directly with campsite. When we turned up at a site which we had paid pitchup for, which was closed with nomfacilities, pitchup didnt want to know. No customer service. Promised to get back to us but never did. We are £100 out of pocket due to this awful company.

No customer service

We own a beautiful site Willowbeck Farm near Settle and the best thing we have ever did was to ditch pitching.com saving our guests money.....

Pitchup are just a middleman who stop sites charging less and they call it "price parity"...We call it taking money from you as the sites have to build that commission I to the nightly price.

Our guests now pay up to £4.50 less per night and we believe we offer a far better and more personal service having guests money and a more informative booking service.

Booked a camping site through PutchUp a week before. Decided to cancel within 24h of booking or reschedule for future date. No refund as stated by PitchUp: I cancelled 12 weeks prior arrival so no refund. If i want to change the date-20£ admin fee (total booking was 40£). Absolute sham! complete ignorance of UK Consumer Law.

Find a camp site on PitchUp and call directly to site ignoring PitchUp as advised by camping site them selfs.

Please do not trust any of the reviews for the sites listed on pitchup.com. Having had a very bad experience on a site in Norfolk, MADRA, I put a very frank but honest review of the site on their site. I supported this with photographic evidence. I was therefore a little surprised to find that the review had been taken down. When I contacted them, they told me it was at the request of the site manager. I then came on here and left an appropriate review that their site was untrustworthy and that the reviews were more based round the commission they could receive from the sites than the actual experience of their customers. They then contacted me and asked me if I could amend my review of the site and they would put it back up again, with the caveat that if they put it back up again they wanted me to change this review on here. I agreed to this and did change this review on here. Low and behold almost as soon as I changed the review on Trustpilot they deleted my review on their site again.

I would never recommend that anyone uses this site as an accurate guide to the quality of the campsites listed. They have proved themselves to be completely untrustworthy in their dealings.

Part of an 2 emails received from pitchup.

We also moderate all site owner replies, and hadn't yet seen this response to take action- we will be following it up with this site owner now.

As discussed, I look forward to you removing your negative Pitchup reviews.

Hi

The below review has been reinstated.

I have removed your comment regarding the charge for showers- this charge is clearly shown on our listing prior to booking.

The review is now live again- you will be able to see it live shortly.

I'd appreciate if you'd remove other negative reviews regarding Pitchup, and adjust your Trustpilot as agreed

Thanks

Truly awful service. I booked a campsite and the owner of the site spent the night hassling me whilst incredibly drunk. He threatened me multiple times and it was one of the most uncomfortable experiences of my life. I raised this with Pitchup and provided evidence yet they removed my review from the site warning others and told me to be patient whilst they investigated. Months have passed and they never got back to me. I was genuinely concerned for people's safety due to the owner's conduct and Pitchup didn't want to hear about any of it. If someone gets hurt they will be responsible.

You cant trust the reviews on the campsites with this company, I would recommend using someone else because Pitchup simply doesnt care.

In Feb 2020 I had to use Pitchup to book two short breaks at a campsite in Wales who use them for bookings. Both were subsequently cancelled due to lockdown but when I requested a refund I was told that it was not possible and that instead I could book something else and then they'd refund the smaller of the two deposits... Which in itself seems wrong as they're just finding a way to keep hold of the maximum they can. When I stated that this was unfair given the circs I was informed that they were protecting the industry at this difficult time which again I struggle to believe as I'm sure Pitchup hold the deposit not the campsite in question but when I asked who had the deposit they didn't reply and haven't replied to any email I've sent since - very professional... I would like to support the industry this summer and use the deposit money for a break at a more local campsite but they don't use Pitchup so the refund would be appreciated.

So basically Pitchup are refusing to refund my deposit. This is against Government advice that states companies should repay deposits regardless of their T&Cs - not allowed to put links in but Google The coronavirus pandemic, consumer contracts, cancellations and refunds for proof.

I have reported Pitchup to the CMA on the Govt website as they are requesting the public to do and urge everyone to do the same at coronavirus-business-complaint.service.gov.uk. I will also leave this review on every review site I can find and urge others to do the same. I will also contact the campsite I intended to stay with asking them to no longer use Pitchup as their behaviour reflects badly on themselves.

I will never book through Pitchup again and will spread the word to all my camping friends and family.

Booked a holiday through them in February and due to covid-19 it had to be cancelled. Phoned them to ask for my deposit refunding and they refused point blank. They are not allowed to keep your money towards a future booking and by law have to refund you. Went straight to my bank and started up a dispute claim and they paid me my money back within 10 mins. Please don't let them fob you off you are entitled to a refund and if all else fails go to your bank. Will never use this company again.

pare We stayed at foxhill caravan park near york for 9 nights and all i can say is what a excellent stay.Being novice caravaner my reversing skills were rubbish the warden talked me through it like a pro.I had had a accident with my winding handle before we got to York so the warden levelled my van found me a spare one.Nothing was to much trouble for both wardens to anyone who asked.The showers and toilet facilities were excellent and always sparkling.I do have one criticism not long enough stay !!!!!

Pitchup now claim 15% commission on bookings that are not even made through their website. If you google a campsite that advertises through Pitchup (rather than booking through the Pitchup website) they force you to go via them and then the chosen campsite has to pay 15% of the booking to Pitchup. Fair enough if you chose to book via Pitchup but when they have infiltrated each campsites google page this is basically dishonest and will have the end result of forcing up campsite prices to you the customer. To keeop prices down do not book through google or Pitchup just go direct to the campsites own web page and contact them direct. In the long run this will reduce prices by 15% to you the camper

They booked us into a campsite and when we got there the owners knew nothing of our booking. Pitchup refused to accept our complaint and the owners were very nice people and let us pitch in their private garden. Pitchup kept our money and did not give a penny to the campsite. The site was lovely yet pitchup are a bunch of money grabbing heavy handed hooligans. Spoke to me in a "we don't care" attitude. DO NOT USE, EVER!!!!