Novasol Reviews - www.novasol.com

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Latest Reviews

★☆☆☆☆

“NEVER EVER AGAIN!!!”

Written on: 23/09/2021 by jgChaney134 (1 review written)

Vacation home booked in Croatia. After arrival, everything looked like on the pictures. But quite quickly several deficiencies became clear: gross uncleanliness, broken shower head, non-functioning lamps, etc.. The lack of maintenance of the house was then trumped by front doors that do not close, and among other vermin in the interior an ant nest in the wooden ceiling. The situation was not fit for vacation. We are out. There is no refund, because supposedly the defects have been eliminated… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 19/08/2021 by ENew0203 (1 review written)

DO NOT USE!  Booked a holiday to Belgium for August 2021 for 11 of us. Have tried over the last few months to move the booking to next year or to another rental due to Covid and the fact that the UK is a red zone to Belgium. So essential travel only. The house we want isn't available next year and there are no other suitable houses for our party of 11 people to move to in it's place currently next year. I asked for a credit note so we could use instead but got told no they don't do these which… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 14/08/2021 by BelaFromHungary (1 review written)

We had a confirmation, travelled for hours with our little kid, already paid a lot of money, and the apartment was already occupied. They had not answered our letters, left our family without shelter, in real trouble. Disgusting behaviour… Read Full Review

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★☆☆☆☆

“Worst ever!!!”

Written on: 18/03/2021 by Lewis495 (1 review written)

Please people avoid them at any cost. Awful customer service. They only care about taking your money nothing else. Would like to know what they are doing with all the money they made during the pandemic… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 17/03/2021 by Ebwing (1 review written)

Just awful company. They are refusing to pay back any of the £3800 paid for a villa in France. They bend the rules to suit them and just refuse to help. I cancelled my booking with booking.com last year. A week later they emailed me to persuade me to take an offer that was not clear but offered to rebook me for 2021. They did not make clear this new booking would be considered as the old one and therefore I lose my right to the refund I had just agreed through cancelling. Then, I check this… Read Full Review

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★★★★★

“Good holiday rentals in Europe”

Written on: 30/08/2018 by 365Reeves (1 review written)

This is the company provided a tour in Belgium. I was satisfied holiday. This beautiful historikal villages. For it is not a pity to give money. … Read Full Review

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★☆☆☆☆

“Horrible staff and company”

Written on: 03/08/2017 by bjLaw493 (1 review written)

talked to me like I was an idiot awful customer service and told me they was not prepared to help and said it was tuff!… Read Full Review

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★☆☆☆☆

“dont waste your time or money!!!”

Written on: 30/06/2017 by SaraiWaugh483 (1 review written)

This company are an absolute joke. from start to finish I have had a nightmare service. The booking went through fine however a couple days after they took the remaining charges from my bank they sent me an email saying the apartment I had booked had water damage and offered an apartment not in the same area or comparable to what I had booked. as a couple we weren't interested in have to single beds being in an apartment complex or being a 25 minute walk away from where we had originally… Read Full Review

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★☆☆☆☆

“DONT GO NEAR THEM”

Written on: 02/05/2017 by Comptonfz145 (1 review written)

This company is a joke, they were booked through booking.com which I find deceiving. I paid my final payment to be told two days later the apartment had water damage and was no longer available. they offered me alternative accommodation however it was in no way comparable to the original booking. so I recommended my own choices they have no sense of urgency and I am still waiting for a response 3 working days later. I will be very careful when using booking.com not to use NOVOSOL ever again… Read Full Review

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