Dreadful

“Dreadful”

Written on: 22/01/2022 by Scarlets123 (1 review written)

Absolutely dreadful experience with this company. I would advise everyone to avoid them. We rented an apartment in southern Spain, Novasol had received our deposit and final balance well before our arrival, we were given a contact number to ring 1 hour before arriving, this number did not exist. We were eventually contacted by the keyholder who said that they had no knowledge of our arrival. As a result instead of being allowed into the apartment at 4pm, we had to wait in our car until 7.30pm. We contacted Novasol to complain but have received no sympathy, we had been shopping beforehand and our frozen goods were now thawed. We are so disappointed with the apartment ( primarily its location ) that we will be leaving 1 week earlier. We have contacted Novasol and at present we have received no response.