Top of my never again list

3.8 / 5
76% of users recommend this

Craig418's review of Netflights


“Top of my never again list ”

Written on: 17/01/2022 by Craig418 (1 review written)

Never again. I was trying to save a bit of money on a flight to NYC. Then COVID happen, this was the only travel agent who refused to refund me. Somehow other companies where ok.
They have game me a voucher for future flight, but i have to call them. Yeah good luck with that , " we connect you to travel specialist shortly" , or 30 minutes waiting. Yeah over an hour and nothing. On rare occasions they do actually answer the phone, they cut you off.
Emails ? Yeah two different people say different things and it's virtually impossible to rebook it. So long for book with confidence.
Don't bother , go directly to the airline.
Safe time and hassle. Or use someone else.

Annhallas's Comment

Written on: 15/03/2022

This is exactly my experience. Rubbish. I had a voucher for my flight to Australia which should have departed Oct 2020. The airline I booked are now not going to Brisbane . I ha be been trying to rebook the ticket to no avail. Have now asked for credit and that it not happening. Did someone have any luck by going to the airline direct??

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