PLANE Awful

★★★★☆
3.8 / 5
76% of users recommend this

Novak.N.Goode's review of Netflights www.netflights.com

★☆☆☆☆

“PLANE Awful”

Written on: 03/07/2020 by Novak.N.Goode (12 reviews written)

For bookings, they have been without doubt, 5*.
However, following the covid-19 issues, they have failed in every possible way. I have had two bookings cancelled by the airline, one early April and one early May. I filled in their forms for cancellation and amendment immediately. However nothing happened for weeks. I emailed them several times and got no replies. Then a request to call them from Kenya to effect the amendment. After waiting for £30 worth of airtime, I gave up and requested that they call me as I am always available. I got a mail on 10 June saying that they tried to contact me, but my phone did not work (not true). I gave them 3 other numbers. To date still no contact of any type. I phoned them again. but this time found that all their phone lines were off and not accepting any calls. Further emails have been ignored.
I am currently about £1500 out of pocket and not so much as a reply from this company.
Please don't book with them - let them sort out their current mess first!!
So, for now at least they get 1*, and that is too generous. From now on I'll book directly with the airline.

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