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Lowcostholidays.com - www.lowcostholidays.com
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User Reviews
Do Not Book With Thomas Cook
I booked my family holiday with Thomas cook signature and I did the final payment and received all my paper work vouchers etc: week later I got call from Thomas cook winsford branch that I have outstanding payment and unless I paid straightaway they will cancel my family holiday. I pointed out to the travel clerk that if you check last email it showed that outstanding balance is nil but she sent me new email with my holiday price was amended and it showed that I had balance to pay and she said unless you pay I will cancel your holiday. It was my husband's sixtieth birthday surprise and did not want any hassle and I was so upset that I paid the balance. I was disgusted with her attitude and would advise DO NOT BOOK THOMAS COOK.
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Money Grabber
Worst thing ever money over anything should be hanged!!!!!
Outrageously Corrupt
This has to be one of the worst experiences ever! It's pointless posting the post i know... as nothing will change... what they have done to thousands of customers is unthinkable. I stumbled upon a website with lots of info on what to do next and all the latest news. It's called "lowcostholidayshelp.com" and I just hope that if there is such a thing as karma it is repaid in full!!!
My Holiday was completely ruined by this holiday company i'm amazed nothing has been done to stop them from trading , I like many others are fighting for my money back.
Can't Believe What You Have Done
oh well let see I've just paid for a holiday that we can not go on i have to explain to my kids that we might not be able too afford to pay for this holiday as I've got to pay for hotel room again you screwed everyone one over !
Thanks a lost low cost for wasting my and my husband hard earn money down the drain
I'd Like To Speak To The Man In Charge Of Lch...
You left me and my boyfriend high and dry in the middle of Spain on Friday evening, leaving us no choice but to walk from our hotel and sleep on the airport floor until our flight home. You have robbed many people from their holidays & their well earned money. What have you got to say for yourselves? You knew you where going bankrupt and you still took money of people. You disgust me. Where is the answers? Where is the help? What are you going to do for all us people in the same situation? I trust no one because of you, I handed over a large amount of long hard earned money, and where is it? It ruiend our holiday. You are greedy, and robbed people of their money. You didn't care about the thousands of people left high and dry in a foreign country or those yet to travel! I want answers!!! I want refunds for what we lost and for the state of shock you left me in on Friday evening! It's a disgrace! The man in charge should be ashamed of yourself!!!
Big Let Down
I was very excited to finally go on holidays to Paphos and I am very disappointed because of the misleading advertising used by this site.
I understand we are not paying top prices but I would appreciate not being lied to.
The room was not cleaned everyday (I arrived Saturday night and until Monday evening after making a huge complaint in reception I got them to get it cleaned) and they mention a gym as part of their facilities when in reality is in the apartments in the building in front and they charge 5 euros per day!!!
I called the operator and am still waiting to her from them for a resolution as am not happy.
Disgusted
I am writing this post which most probably will get deleted . Tomorrow we fly to Nice, and for obvious reasons with the terror attacks we do not feel comfortable visit as it is not fair on us or the locals. Lowcostholidays have done nothing to help. I have currently been waiting for 45 minutes for the customer service advisor. I started the phone call at 4pm on the 15/7/16. At 1pm I had a brief conversation with 3 different members of low cost holidays, who all mentioned that it was the hotels right to change the accommodation or give a refund. I rang the hotel who said that because low cost holiday booked the hotel it was their responsibility . At 1:17pm I spoke to another member who just said the words terms and conditions . I did not ask for a refund, just a change of hotel for the same price. As many of my friends and family have used lowcostholidays in the past I can categorically say none of us will be using lowcostholidays again.
Holiday To Tenerife
I checked our holiday online but had a few queries so made a call to them - when I rang and spoke to a gentleman he was extremely helpful and efficient. I would definitely book again and recommend to friends
Hi there,
It's great to hear such a positive feedback. I'm really glad that you're pleased with our rep's assistance during the booking time. I wish you an amazing time in Tenerife - let us know how it goes!
Many thanks,
The lowcostholidays Team
Holiday Hunting Hassle Free
Great site for searching for complete holiday packages.
Easy to use and understand the site.
Have used for couple of holidays now and have come up with great prices for accommodation.
Hi there,
Thank you for getting back to us with your feedback. I'm glad that our offer lived up to your expectations and I hope you'll have a fantastic time away!
Best regards,
The lowcostholidays Team
Excellent Holiday Company
I am impressed with low cost holidays its simple to book have used them before to book a holiday to lanzorote, this time its to Benidorm booking are straight forward and tickets are easy to print off, everything runs smoothly,
Hi there,
I'm extremely glad that you appreciate your experience with us, as we always care to provide our customers the highest quality of service. Thanks a million for choosing us again and I hope you'll have a marvellous time in Benidorm. Let us know how it goes!
Kind regards,
The lowcostholidays Team
Q&A
Having booked and paid in full The Rixos in Dubai for 2 weeks a week ago on 9th July. I would like to know what is the likelihood of getting the £4263.00 back as the company has ceased trading and made no booking or paid any no money to the hotel? To say that I am seething is an understatement.
I await your response eagerly, with less than 2 weeks to my departure.
Hi - Sorry you are going through this, anger beyond belief!! I seen this info online. So if you have paid with credid card or Paypal you should stand a good chance.
Credit Cards
Under section 75 of the consumer act all purchases made via credit card between £100 and £30,000 should be covered! By law for all companies that have gone bust your only option is the credit card company. Although they may well try to palm you off and push you back to contact the administrator, you have your rights and they are fully aware of them! If for any reason you are met by a frosty reception get in touch with the Financial Ombudsman to lodge your complaint and they will contact your credit card company on your behalf.
?
Paypal
As far as Paypal is concerned you are covered by its buyer protection scheme as long as you do so within 180 days of the booking. A spokesperson told MSE "Purchasers of holidays from Lowcostholidays paid for with PayPal are indeed covered under PayPal buyer protection. They have 180 days from the date of payment to open a dispute relating to the payment."
good luck to you!
Is there any way we can get some type of help and who do I call?
Takes a while for telephones to be answered, but I have always successfully got through, I also e-mail to confirm the details that were discussed over the phone
Wrong dates were booked we would like the correct dates place on our booking.... How do we correct these changes in time for our travel?
Give low cost holidays a call as soon as you can as they are indeed very helpful. Haven't had that particular issue before but I have had a problem which they sorted quickly and were very friendly in doing so. Hope it gets sorted for you.
I'm looking to book through Lowcostholidays because of the cheap deposit, as it's me and a load of friends on a party holiday to Zante and we can't really afford to pay all upfront straight away. But I was a little concerned about there protection on the holidays. Does anybody know what type of protection I would be getting? I know it's like an EU/Spanish equivalent of ATOL in England. Just want to make sure i'm getting a decent level of protection.
Stay away from them. They are a Ripoff and there is no protection. They are not helpfull. I lost 1700 holiday to them and they don't want to help.
I have booked my holiday with Lowcostholidays but was approached by a friend about news she had heard regarding the ABTA insurance. I was not aware of any issues and would be grateful if you could help explain what this is and what, if any, are the dangers are for me booking with Lowcostholidays?
There is no protection.
How quickly should Lowcostholidays take to answer emails?
Low Cost normally answer their email right away.
You can always phone and speak to an advisor.
How do I make a complaint about a recent holiday?
I'm not sure as we have never had any reason to complain about lowcost.
Hello! I am in Sweden and would like to contact another office about problems with my booking. Does anyone know where I can find there contact information? I would like to contact the people responding to the reviews on this site. I tried Facebook but I only get the swedish page. Thanks.
Hi, if you need an English speaking contact then you need to contact the UK office.
The contact details are on the website where you can email them.
I have booked a holiday to Alicante, one of the passengers can't make it so can I replace that passengers details with someone new and they go instead? How much does this cost?
If you would like to change your booking the best way to process this is to call us.
The above is taken from their booking conditions. Low cost Holidays act as agents for many companies. Each company has different terms and conditions. The only way to resolve your problem is to call them. I would guess that there will certainly be a significant charge.
I have given a review re coral beach rotana in Sharm Egypt to this review centre and low cost holidays have asked for my email address for correspondence re my holiday booked with low cost holidays. I'm not sure how I do this without it going on main review page? Any ideas?
i still cant find where it asks me to review my holiday hotel even after I have logged in ??