Monarch refunded to LowCost but LowCost STILL To refund ME

We cancelled our holiday
( Booking Ref : 6635270 should LowCost Staff Read This ! )
& Monarch agreed to refund £90 of the flights
The refund was processed and passed back to LowCostHolidays on May 15th
After NUMEROUS calls to LowCostHolidays & constantly being told a refund would be made within 48 hours I am STILL to receive our refund !

Every time I ring up they assure me a refund will be received within 48 hours

I have contacted ABTA & ATOL & also complained to the Aviation Authority

For entertainment purposes I have copied the emails received from
Cosmos ( Part of the Monarch Group ) which confirms the refund was made
( Back to the LowCostHolidays company card )

From: [mailto:incr******esltd@***.com]
Posted At: 14 May 2014 17:02

Posted To: Cosmos
Conversation: Your Booking 6635270
Subject: Re: Your Booking 6635270

Hi

yes please proceed.
How will the refund be issued ?




On Wed, May 14, 2014 at 4:43 PM, Cosmos wrote:
Good Afternoon.

Due to the deposit being higher than the 40% as the price of the flights were only £155, I can confirm we can cancel the flights at 40% charges which is £65 total, you will receive a refund of £90. Please advise if you wish to proceed.


Kind Regards


Senior Multimedia Agent


Cosmos
May 14

to me
Good Afternoon,

I can confirm the booking has now been cancelled; please allow 24 hours for a cancellation invoice. The refund will go back on the card that was used to pay for the flights.


Kind Regards


Senior Multimedia Agent


-------------------------------------

Cosmos
May 27

to me
Good Afternoon

Thank you for your email.

Please accept my apologies for the delay in my response

We have already processed the refund on the 15MAY14, if you haven’t received this then you will need to check with your booking agent to make sure it wasn’t refunded onto a company card. Please don’t hesitate to contact us should you require any further assistance?

Kind Regards
Senior Multimedia Agent
The Monarch Travel Group

---------------------------------------


AVOID LowCostHolidays LIKE THE PLAGUE !!!!!!!!!