Abysmal Customer Service & serious safety problems. AVOID.

★★★☆☆
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LouiseB73's review of LeisureTime - www.leisuretime.co.uk

★☆☆☆☆

“Abysmal Customer Service & serious safety problems....”

written by LouiseB73 on 26/11/2022

Longleat and the hotel were exceptional.
The service by the Leasuretime and the driver, not so.
First the bus was half hour late departing due to a problem with the mechanism on the door.
We were eventually picked up and the driver then had to stop en-route to ensure he did not exceed his driving hours.

When we got off at Le-Delamare serices, he asked if the passengers wanted to do the safari part of the trip or get off at the entrance to have free-time at the park. Most of the passengers wanted to get off at the entrance to see Longleast House and explore. Some passengers had booked a boat trip on Longleat lake.
However, when we got to the park, the driver ignored the request and spent 2 hours driving slowly around the safari.

At the same time, the air conditioning was broken and the temperature of the bus was red hot. All of the passengers were shouting that we were desperate for air.

When we eventually parked at Longleat, it was gone 3.00pm and the entrance to Longleat house was closed. There were a lot of passengers who were bitterly disapointed.

Longleat made up for it with their spectacular festival of lights - they really, really delivered - the lights were sensational.

We left the park to go to the hotel: Jury's Hotel in Swindon. The hotel was modern and spotless. The Staff could give Leisuretime staff a run for their money - perhaps they could train them in customer ettiquate! The staff at Jury's were lovely - friendly and so helpful.

On leaving the hotel and getting on the bus, the door was not working again. We had to get on the bus via the emergency exit/entrance The door to the toilet had also come off and was hanging loose by the end of the journey.

The poor maintence and issue with the door/s were v worrying - if we had needed to leave the vechicle quickly in the event of an emergncy, would we have been able to do so? I feel that our safety was compromised. We only had one exit/entrance that was working/ This must be against Health & safety protocols ?

It was only the poor, maintence of the coach, the drver and customer service staff that ruined what could have been a overwise great trip. The staff most certainly need training in customer services and communication skills.


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