Competition Markets Authority - Complaint being looked into

Dreadful service.

I have been trying for weeks to get a refund for a holiday to New York at the beginning of April. They repeatedly promised to refund my holiday costs and keep saying that it is being processed. I have managed to get through today to be told another story that now instead of 15 days to process a refund it will take about 5 weeks. Now I have opened a case with CMA who are looking into the company for not refunding customers. I also requested details of their legal team. They finally sent me an email address to contact their lawyers and guess what! No reply.

They do not answer the phone and if you are lucky to get through you keep getting a different story and an obnoxious and uninterested customer service representative. Their command of the english language is questionable and now they have stopped answering my emails.

I would urge all consumers reading this review to report this company to the CMA on the Government website. Lodge a complaint and together we can get them shut down and hopefully our money refunded.

DO NOT USE THIS COMPANY UNLESS YOU LIKE THROWING YOUR MONEY DOWN THE DRAIN!!