Bardolino Lake Garda

Click here if this is your business
3.0 / 5
47% of users recommend this
Click here if this is your business

KathleenOBrien's review of Jet2holidays -


“Bardolino Lake Garda”

Written on: 07/09/2019 by KathleenOBrien (1 review written)

We were met at Verona airport ok but the Jet2 Rep was unhelpful. Said she was tired and we got the impression that she just wanted to finish work. We were the only drop off at our hotel and were simply told "it's over there". The coach then sped off leaving us in a coach park at 9.30pm in the dark. The date was Wednesday 28th August 19. We then manouvered over a busy road to look at some signposts. We saw the name of our hotel alright and then proceeded to walk in what we thought was the right direction, dragging our cases and bags behind us. We spent approx. 30 minutes trying to find the hotel. We had no way of knowing that the entrance was off a side road and as it was dark you would not recognize the hotel anyway. We asked a few people who didn't know either and eventually and much to our relief we met a staff member from a neighbouring hotel who told us that we had missed the main entrance and were round the back. She tried a gate for us but it was locked. She managed in the end to direct us to the back of the swimming pool entrance and we got in there. This was not a good start. Definitely not the fault of the hotel but the Jet2 Rep. We spoke to other people with different holiday companies who had all been properly escorted to the hotel, we didn't meet anyone else there who were with Jet2.

I would add that the rest of the holiday was very good. Pity it got off to a bad start. We are an elderly couple in our seventies. This shouldn't have happened.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0