Not what we booked

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Justiced420's review of Jet2holidays - www.jet2holidays.com

★★☆☆☆

“Not what we booked”

Written on: 12/10/2018 by Justiced420 (1 review written)

Having booked a particular resort and accommodation in Spain we were informed of a change of resort and accommodation less than 24 hrs before departure due to a failed safety inspection. Upon finding this out we were told we could cancel and rebook(hardly likely due to timescale). We were put in an area we did not want and accommodation was not of the same standard. offered a mere 100 pound com despite holiday costing over 2500. to our dismay still reading good reviews of people still staying there. there response is they have so many hotels it is impossible to inspect all, although I would have thought a legal requirement and still putting customers in there during our stay. Poor excuse and left a bad impression.

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