Not passing refunds from cruise line to customers

3.4 / 5
59% of users recommend this

WHALEY01's review of IGLU Cruise


“Not passing refunds from cruise line to customers”

Written on: 20/10/2022 by WHALEY01 (1 review written)

On a river cruise in July 2022, saga cancelled second part of cruise due to low water levels and refunded money to Iglu. Iglu have not passed on refunded money to us, the customer. I have spoken and internet chatted with Iglu representatives (transcripts of chat available) but still no refund over 2 months later.

Iglu representatives have on occasion boasted of the Iglu excellent customer service. DO NOT BELIEVETHEM.

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