VERY VERY poor customer relations

“VERY VERY poor customer relations”

Written on: 20/01/2022 by branpaja (1 review written)

Booked a cruise with Iglu on may 2021. it was for a 7 night sailing on MSC Magnifica departing Southampton on 15/10/22 and travelling to Northern Europe. I booked 3 balcony cabins and drinks packages. This was family cruise. Noticed recently that the cruise was no longer being advertised by any cruise agent. Checked Iglu website and found out the MSC Magnifica was sailing the Med on the date I should be boarding. Phoned MSC who confirmed my cruise had been changed and Iglu notified. The MSC reference numbers given by Iglu at time of booking now showed a totally different cruise. I have phoned Iglu several times and used their chat function but they insist my Northern Europe cruise is still going ahead even although their own website says different. I wish to book another family cruise but cant untill I am officially advised my cruise is cancelled. I certainly would NOT recommend this company