Hop2 Reviews - www.hop2.com

★★☆☆☆
1.7 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“Literally breaking the law”

Written on: 23/09/2021 by yqBurton1989 (1 review written)

Be careful with these guys, tried to save a few bucks but ended up having to spend hundreds extra. I even was left stranded in a foriegn country because they sold me a ticket on a connecting flight that didn't exist. I didnt find out until I was at the gate and an airline representative told me they had discontinued flights to my destination almost a year ago. Of course Hop2 takes no responsibility. Not reputable at all… Read Full Review

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★☆☆☆☆

“I have purchased a travel ticket from Hop 2 on the 2nd...”

Written on: 16/07/2021

I have purchased a travel ticket from Hop 2 on the 2nd July 2021, On the 7th Porter Airline emailed me and called me stating that they are not in operation until the 8th Sept and I should contact my travel agency ASAP, I contacted Hop 2 customer service immediately via email and phone and was told that someone will contact me within 24 HRS, I called every for 7 days and I was provided with the same answer someone will get back to you within the next 24 HRS or will transfer you to change and… Read Full Review

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★☆☆☆☆

“Worst travel Agency do not book”

Written on: 15/06/2021 by lawrencesher (1 review written)

I would not recommend Hop2 to my worst enemy you will loose every penny when BBB gives them an F rating you must know why, I lost over $3,000 and eventually booked through a reputable site where full refunds and changes can be made as well as not getting calls after I booked trying to make other changes that they were not asked to. Stay away from Hop2 there is a reason why their ratings are so low there are many many other better travel agencies that stand by their products and services Hop2… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 23/11/2020 by stephaniestephanie (1 review written)

Buying tickets from them is like gambling in my experience and my humble opinion. I will take responsibility for not scouring the website to find and read all the terms and conditions, but I was under the assumption that it was like every other online booking site I have used in my 10 years of travelling around the world. The airline cancelled our flight. We did NOT want to cancel. Hop2 never informed us even though they knew weeks in advance. The airline said it was their responsibility to… Read Full Review

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★☆☆☆☆

“0-star”

Written on: 25/09/2020 by Hickman215 (1 review written)

If there is a 0-star option I can choose I will give them 0-star.they are a cheater. I booked a JAL flight from Dallas to Beijing through agent Hop2.com. But JAL canceled that flight for an unknown reason. It's not my fault. I requested a refund from JAL through the agent. Hop2 replied that the flight fund can be returned 100% but I need to pay a $200 processing fee to Hop2. Without agreeing on the processing fee, Hop2 doesn't proceed with the JAL refund process. It's unacceptable… Read Full Review

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★☆☆☆☆

“Don’t book through them!”

Written on: 22/05/2020 by HelenRay200 (1 review written)

We had flights booked through them, which were then canceled by the airlines due to covid 19. We would have received a full refund from the airline but Hop2 charged us a fee of $100 per ticket ($400 total) to process the refund!!!! Do yourself a favor and don’t book through this company!… Read Full Review

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★★★☆☆

“Remains to be seen”

Written on: 05/01/2020 by Kasony242 (1 review written)

I was on Skiplagged and was taken to Hop2 to book a flight from Boston to Lisbon. They came in $150 cheaper than any other site so I booked with them. My reservation didn't go through initially and I got a phone call. They said they were going to check the pricing and get back to me. I got an email with an itinerary and price that looked good. They called me again and I confirmed the purchase. I also bought the travel insurance cause I was already skeptical about how legit this company is. I… Read Full Review

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★☆☆☆☆

“I booked two tickets to Japan. The last name of one...”

Written on: 05/08/2018 by DianaMoore303 (1 review written)

I booked two tickets to Japan. The last name of one passenger was submitted correctly but somehow was not correct of the itinerary. I called Hop 2, Butch stated he would contact the airline. I was told the airline would not allow the name change and would have to purchase a new ticket. The tickets were $1800 a piece. I contacted the airline and was told that hop 2 had not contacted them. I facilitated a three way call in which Butch hung up when confronted by the airline. I continued to work… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH HOP2”

Written on: 31/05/2018 by ashleyhateshop2 (1 review written)

PLEASE DO NOT BOOK THROUGH THIS COMPANY. I arrived at the airport the day of my flight and almost was not able to get on my flight because Hop2 hadn't properly entered all of my information. My flights were changed drastically on the way home and Hop2 was completely unwilling to work with me. They were extremely rude on the phone and told me to send my request via email, to which I received a generic, unpersonalized response. Additionally, I sent multiple other emails with questions to which I… Read Full Review

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★☆☆☆☆

“Sold me economy seats with business class fare”

Written on: 08/02/2018

DO NOT BOOK WITH HOP2! Looking at all the terrible reviews that I've read online, I'm here to add another. 0 Stars. I booked business class, the confirmed itinerary/receipt on their website says business class, but when I went to check in the day before on the airline app, I was in economy and it was too late to choose good seats for my 12.5 hr flight. I couldn’t believe it. They said they would refund the difference between economy/business ticket but not a full refund because ticket is… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!”

Written on: 11/01/2018 by kaitysmith (1 review written)

***DO NOT USE HOP2 EVER!!*** My husband and I travel quite a bit and this is the WORST experience I have ever had with anyone in this industry, or any company period. They mixed up my middle name and last name and ACCUSED me of making this mistake (my husband's name was fine and my middle name is a last name so it was clearly a mistake in their process/communication to the airline). They had the audacity to charge us $260 for a new ticket!!! They backed us into a corner so we had to pay $260… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 02/12/2017 by Rodolfoa444 (1 review written)

They are not professional, bad customer service, not helping you and responding to your questions… Read Full Review

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★★★★★

“Hop2 Travel gave me hope.”

Written on: 09/11/2017 by MPark (1 review written)

I’m going to travel with my 80 years old mom who is sick. I searched and found unbeatable price at Hop2 travel. However, when I got the confirmation email, I found a problem of my reservation. So I called to Hop2 travel for help, they responded me quickly and solved the problem right away. They really listened and treated me and my mom like a family. The customer service is the world’s best. Special thank to the two people I dealt with God bless Hop2 travel… Read Full Review

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★☆☆☆☆

“Horrible service they just charge what they like...”

Written on: 28/09/2017 by Kenzie251 (1 review written)

Horrible service they just charge what they like .Please dont use it and when we call they dont answer just keep on hold thats it.I will sue this company… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/07/2017 by Travelnista50 (1 review written)

I was nervous about having booked a flight through this company because of the negative reviews but I had NO problems at all with my flight. I booked it, received a notification and called them to confirm that I was the one who made the reservation and that I didn't need to go thru the credit card confirmation process that they have. The tickets that I booked were legitimate, I had no problems boarding my flights, choosing my seats, and making it to and from my destination. I had NO issue… Read Full Review

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★★★★☆

“NO PROBLEM AT ALL”

Written on: 19/01/2017 by cesarsalgado (1 review written)

After reading all the bad reviews I was a little bit worry about the two flights I GOT for my friends from LAX to Madrid around trip this pass Christmas/New years. I didn't know what was going to happen but they sent me the confirmation of both flights (round trip) and I did received a call from HOP2 agent to confirm that I had enough funds for the tickets, which i did. After they sent me the confirmation I saw my they make two payments of $452 each which what it costed me each flight round… Read Full Review

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★☆☆☆☆

“HORRIBLE OPERATION!!!”

Written on: 08/12/2016 by Averyv214 (1 review written)

These folks booked unconfirmed tickets, but they never informed us. I accidentally checked American airlines website and found that our flights have been changed. When I called them they said no worries and they would route us through other ways without affecting much of our itinerary. Then they email us a completely different itinerary which upsets our entire travel itinerary. Their operation is a bogus one. Do yourself a favor.. don't book with them ever and tell your friends not to book with… Read Full Review

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★☆☆☆☆

“Reported to the authorities.”

Written on: 25/10/2016 by 65Lane (1 review written)

Hop2 offers lower prices in order to attract customers and to take their CC data and identities. Let me tell you my story. After booking a flyight with Hop2, two of their operators called me back -one of them pretending to be en employee from my bank- and asked full information about my CC and SSN. I was suspicios and I didn't provide the requested data. Then I called my bank and they ensured me that they were never on the phone with Hop2 and they suggested me to cancel my CC and to inform… Read Full Review

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★★★★☆

“They are legit, if a little murky”

Written on: 28/05/2016 by VictoryRice (1 review written)

I was scared by all the negative reviews on here, but I went ahead with their process of confirming two small charges to my credit card. I kept checking my card to see if all sorts of bogus charges would suddenly appear, but there was no issue. The only complaint I have is that the ticket didn't get booked immediately after confirming the charges--I had to call them the next morning and they took care of it right away. Yes, the phone was answered by someone with a strong Asian accent (whether… Read Full Review

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★☆☆☆☆

“Cancelled trip”

Written on: 19/05/2016 by coco131 (1 review written)

I am INCREDIBLY disappointed in Hop2. I was booked to fly from NYC to Paris in June 2016. My Rome to Paris layover was cancelled because Kuwait Airways no longer flies that route. Instead of Hop2 rebooking me with another airline or even agreeing to allow me to purchase another Rome to Paris leg with my own money, they cancelled my entire trip. I am sure this is because I got a really good deal on the trip. I wasn't interested in cancelling; especially because it was such a good deal. I want to… Read Full Review

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