Do not book!!

Holiday Gems - www.holidaygems.co.uk
★★★★★
4.6
From 12119 reviews
93% of users recommend this

Lancasterqi466's review of Holiday Gems - www.holidaygems.co.uk

“Do not book!! ”

★☆☆☆☆

written by Lancasterqi466 on 05/12/2022

I had a double booking where two deposits were taken online of which 1 was an error. When i called up to explain, their intention was to keep both deposits. I did not ger my money back £260. Devastated.

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Customerliaison's Comment

Written on: 06/12/2022

We are sorry you have chosen to place this review. Our website is clear where arrangements are confirmed with suppliers and that there can be immediate associated non refundable costs which because of this we cannot ourselves refund. We sympathise with the error made.

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