Very poor Experience

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Elliottrw369's review of Holiday Gems - www.holidaygems.co.uk

★☆☆☆☆

“Very poor Experience”

Written on: 19/06/2022 by Elliottrw369 (1 review written)

It is a horrible experience to book holidays with HolidayGems. After you book and pay on the website you get a call the next day to find out that you have to pay an additional charge for language and that there is a surcharge that they can not explain per person too. Everything is not explained on the website at all and such practice is as well against the law in the UK. We would not be using them again after experiencing being in 5 star resort in Turkey which runs an as well a money-saving concept. So many basic things you should simply expect for a 5 star holiday were not included in the amount you paid. And most miss leading the holiday was sold and advertised on the website as ULTRA ALL INCLUSIVE. But you paid for WiFI, No Mini Bar just cheap water bottles in the room. Cantine food no 5-star food. Air-Con had to be repaired 2 times, sower had to be repaired 2 times. Because the rooms that Holiday Gems is booking are outdated and have not been upgraded years ago. Never seen such a greedy resort. And we make holidays in Turkey every year. Been suing Holiday gems for the first and surely last time. We do NOT recommend using them at all.

Customerliaison's Comment

Written on: 20/06/2022

Whilst we are unable to access the booking, (and note that this has been posted on other review sites,) we would advise that our online booking process is transparent and legal and explained in the terms and conditions to which you agreed and also on the summary sent on submission. We are unable to address the issues claimed regarding the hotel and would recommend that a formal complaint is submitted as per our FAQ's and Terms and Conditions

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