What a fantastic service from agent

4.6 / 5
93.2% of users recommend this

val2021's review of Holiday Gems - www.holidaygems.co.uk


“What a fantastic service from agent ”

Written on: 08/06/2021 by val2021 (1 review written)

well after having to rearrange so many times we have now booked a holiday again for October 2021. This was arranged with the help of an agent with such patience and understanding as both myself and my partner have health issues..
She helped us to find dates that fitted our budget and date range, a hotel that met our needs and flight times that were not at stupid hours of the morning...
We were extremely impressed with her and will not hesitate to deal with Holiday Gems again when we next want to book a holiday if this is the standard of professionalism and service I can expect
Well done and thankou

Customerliaison's Response to val2021's Review

Written on: 09/06/2021

Thank you for the positive comments regarding the service given. We know that we are really fortunate to have, what we believe, is a first-class team

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Val2021's reply to Customerliaison's Comment

Written on: 09/06/2021

I would have preferred the agents Id to be retained so her supervisor can be aware of her achievement on our behalf.

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Customerliaison's reply to Val2021's Comment

Written on: 10/06/2021

We can assure you that each individual agent is always recognised for excellent service. Thank you for your concern.

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