Fantastic customer service. Thank you Lily

★★★★★
4.6 / 5
93% of users recommend this

Debbie306's review of Holiday Gems - www.holidaygems.co.uk

★★★★★

“Fantastic customer service. Thank you Lily”

Written on: 07/05/2021 by Debbie306 (1 review written)

Was hesitant to book anything with current covid restrictions but Lily happily answered all my questions and put my mind at rest if the worse should happen. Even though it was late Friday evening and she’d been in work all day, she didn’t rush or make me feel pressured into making any decisions.
She spent a lot of time searching for the best price to suit my budget and gave a lovely discount too.
Am very happy and cannot wait to go on our holiday but I’m reassured to know that if for any reason the holiday can’t go ahead, I know Holiday Gems will support me with finding an alternative or getting a refund.
Sometimes we have to take a little leap of faith and put our trust in others!

Customerliaison's Response to Debbie306's Review

Written on: 07/06/2021

Thank you for taking the time to post such a positive review. We are delighted that Lily was able to give her normal great service which exceeded your expectations.

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