Great service from Paul

4.6 / 5
93.2% of users recommend this

Nfaber's review of Holiday Gems -


“Great service from Paul”

Written on: 14/10/2020 by Nfaber (1 review written)

What fantastic service I received from agent. He was fantastic, he helped me switch my booking to next year chatting to me the whole time about his adventures and about the different hotel he had been to so there wasn't this odd silence of key board tapping while you wait. Once he was done rebooking my holiday he even phoned me back to give me an update on my transfer. This was so much better service than I received from your customer service team who I had been emailing for 4 weeks to try and move hotels this year as the hotel I currently booked was not opening for the season. I contacted the agent on Friday and by Tuesday he had gotten back to me and was able to move my holiday to next year.

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