Awful service, extortionate price to name change

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Vanessa486's review of Holiday Gems - www.holidaygems.co.uk

★☆☆☆☆

“Awful service, extortionate price to name change”

Written on: 11/06/2019 by Vanessa486 (1 review written)

Ongoing issues with Holiday Gems since January, past from one department to the other. No one EVER gets back to you when they say they will. Friends no longer want to come as been so much mis leading information and company want the same price as original holiday to do a name change so in effect costing double. Dreading our up and coming holiday. Spent over 10 hours trying to resolve various issues. Very misleading prices, never as advertised and added extras are not explained. Price breakdown not explained. No information on website regarding when payment has to be made or how much you owe. Just a very basic company. Would never recommend or EVER use again and baring in mind I have travelled the world stayed in 5 * and 2* accomodation and used various travel companies this is not what a company of this size needs. Just awful, please dont waste your time or your money. I am confident you will find better service and holidays elsewhere. Was told to mention a reference,not sure why but really hope this hasn't done them any favours.

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