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SamaraBreen's review of Hays Travel


“Used once NEVER EVER AGAIN! ”

Written on: 31/03/2020 by SamaraBreen (1 review written)

Used them once and NEVER AGAIN!
Used them for the first time and NEVER EVER again! Paid a package holiday in full, due to Covid-19 I was informed I'd get a full refund, they then said I could have vouchers. Then they just vanished! Local branch have blocked me on messenger as I was trying to contact them regarding my options, the new helpline is useless they only take your details (which they already have) and promise you a call back- which never happens, they ignore you on social media....But, in the midst of all this they still have the staff and the time to put together and advertise new package holidays!!
Shameful company and I will now be seeking legal advice!

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