Hainam Travel - www.hainamtravel.com

We chose Hainam travel after checking out several other companies offering a similar product. We originally expected their private tour of Vietnam and Cambodia to be more expensive than the small group tours offered by others, but after taking into account the fact that Hainam include all excursions and entrance fees in their price (while others make them extras), it was hardly more expensive at all. And with Hainam's private tour we got a personalised itinerary to match our preferences and timescale,really quick responses to all our questions and requests, and a brilliantly organised high quality tour. We felt like we were treated as VIP's throughout, even though we definitely weren't charged VIP prices. Hainam certainly have the attitude that every customer's satisfaction really matters to them. If and when we go to other areas of SE Asia, Hainam will be the first people we contact. Highly Recommended.

From the moment I wrote an inquiry email to the person I dealt with till the last moment when we stepped off the boat, our experience with Hainam travel was excellent. The customer service was top notch, the food was perfect, the activities suited for our family of six, and the cleanliness and accommodations were comfortable. Our guide, had a wonderful sense of humor, incredible patience and a diligence that paid off when we tried to find a location that my father in law had visited back in the 1960's. We will definitely choose Hainam again in the near future and you should too.

I had three weeks in Vietnam and Cambodia last year. I travelled with my father (70 years old) and Tuan put the best itinerary for us. We had the chance to have Spanish speakers guides everywhere so my dad could have a full experience of what this two beautiful countries have to offer. I will be forever grateful for this wonderful experience! Thank you Tuan!

Johanna

We just got back from our trip in Nov 2017. It was amazing thanks to the organizational skills of our agent from Hainam Travel. He was competent, professional and answered my numerous emails inquiries promptly over the several months leading up to the trip. We had a customized trip for 4 people. We started in Danang/HoiAn, where our flight that landed at 12:30 am was met by a friendly guide and driver....and Hainam Travel had to change our hotel because of a typhon the week before....the hotel was lovely as was all our accommodations...over 12 days we spent time in Hoi An, Hanoi, hiking in Sapa and Halong Bay....all guides spoke English well....they were friendly, flexible and always looking out for our best interests.....they made sure you were well looked after from start to finish including check in at the airport and making sure you got to the correct gates on time. They took the hassle out of figuring out where to go and there was no wasted time. The guides were genuinely interested in making sure you were happy. I can honestly say that I would not hesitate to recommend Hainam Travel to anyone who is going to Vietnam for the first time or on a return trip; because of our positive experience, we hope to visit Vietnam again in the near future

I have just returned home after a fantastic 11 day tour of Hanoi, Sapa Region and a junk cruise in Halong Bay.

Hainam Tours was very quick to respond answering my questions and making very good suggestions as to an itinerary in the time available.

From the time I was met at Hanoi Airport until the time I left I was extremely well looked after by competent, friendly and knowledgeable guides who had a good command of English. Each day was very well planned and the arrangements worked perfectly. The private transport was comfortable and safe. The choice of hotels excellent in the 4 star range.

At the end of my tour I had the opportunity to meet briefly with the manager who planned my tour to discuss my holiday and any suggestions for improving service.

I can recommend this organisation without reservation for planning a most enjoyable holiday experience.

I can not praise Hainam travel enough. After sending many requests to various travel agents for quotes and tour outlines I decided on Hainam travel as it was by far the most competitive; focused on precise detail so we know what was included; tailor made to fit in all our requests and all delivered through fast and efficient email.

From arriving in the north of Vietnam and leaving in the south every day of our 15 day holiday was perfect. The accommodation was perfect in every way- location, comfort, staff and food. The tour guides were all amazing- perfect English, knowledgeable, friendly, accommodating to our needs. They showed us not only the main sights but also with their local knowledge took us to the street sellers where the food was delicious

Highlights-difficult to select as every day was great but if you go to Vietnam you must experience a home stay and trekking, Halong bay and swimming in the south china sea, visiting proper local markets, trying street food, biking in hoi an the list is endless

Unreservedly recommend this agent -personal and attention to detail was above and beyond

The first three day we was on board at Swan Cruise. It was an interesting trip and nice crew on board.

The next four days we visited Ninh Binh and Pu Luong Nature Reserve. We enjoyed this four days very much. Ninh Binh and especially the Pu Luong Nature Reserve is a very nice place. The hiking trough the rice fields and to see the local people’s life was wonderful and interesting.

Our guide told a lot about this area and the life of local people. He answered our questions very competent. Many thanks to our guide and our driver for the nice support in this four days.

We are planning to come back to Vietnam in three or four years and we like to contact you again to organise a trip. We gladly recommend your office and the guide to our friends.

From the moment we approached the company we were given excellent advice and individual treatment, considering our needs, wishes and budget. This was done on-line, and all our queries were responded to promptly and efficiently. Our holiday ran smoothly, with all our guides, transfers and tickets taken care of so that we had a stress free holiday. Our guides were superb with excellent knowledge and kindness. We felt that we'd had a brilliant introduction to Vietnam, not just visiting the tourist sights but getting a little closer to the real Vietnam and its people.

We took a 9 day tour of Cambodia and Vietnam through Hainan Travels. The whole trip was well planned and managed. Tour guide was always on time in both the places and the itinerary was also good in the sense that it was neither hectic nor laid back. The vehicle provided was also comfortable and new the hotels chosen were all good and i thank all the staff of the travel agency from core of my heart for making our trip a grand success and hope they will keep on serving our guest with same gusto

5 of us have returned to Australia from 16 days in Laos, Vietnam and Cambodia full of superlatives about the great holiday Tuan and Hainam put together for us. He listened carefully to what we wanted, made helpful and constructive suggestions and kept in touch with us as we went along. He even came to meet us for a drink at a hotel in Hanoi. Without exception each hotel and tour guide as better than we anticipated and each experience wonderful. I will be ready to recommend Tuan and Hainam to anyone who asks me about plans for a holiday to this beautiful and colourful part of the world. Thank you Tuan !