Go To Gate Reviews - www.gotogate.co.uk

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Latest Reviews

★☆☆☆☆

“Refused to give a voucher or refund. The flight has...”

Written on: 11/01/2022 by Gusk (1 review written)

Refused to give a voucher or refund. The flight has been rescheduled a few times, new covid rules at the destination country, my transit visa was denied. … Read Full Review

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★☆☆☆☆

“Shocking waste of a company”

Written on: 18/10/2021 by CaseyPruitt38 (1 review written)

Absolutely shocking customer service. They are a nightmare to deal with. Advertised a seating plan upgrade to be added on to our tickets to allow us to select seats together. This is actually not the case. What this "service" provides is NOTHING. They say they will hopefully be able to have us sitting together when we check in but that it is not guaranteed (therefore we have paid more to maybe sit together). This is what normally happens for free with an airline. They are also declining a… Read Full Review

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★☆☆☆☆

“Gotogate withholding refunds Gotogate will continue...”

Written on: 08/10/2021 by MarkD3 (1 review written)

Gotogate withholding refunds Gotogate will continue to use Covid related reasons for the delay in your refund. I myself have been waiting for a refund for over 6 weeks with the same excuses. So I decided to challenge Gotogates response that they are waiting also from the respective airline. I contacted the airline in question. They responded by saying that any refunds due to booking companies are made within 7 days of the error. However this now may take up to 10 days due to a heavy load of… Read Full Review

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Vladys's Response to MarkD3's Review

Written on: 20/12/2021

Hi, same here, have 3 tickets refunded by airline to gotogte last 2020 year and still cannot take my money! How did you do this refund please?

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Markd3's reply to Vladys's Comment

Written on: 21/12/2021

I emailed them every 2 days, as well as emails to directors and senior management. I wrote reviews on Trust Pilot and Google. Until eventually they refunded me. You can Google gotogate and find the sister and parent companies and then find the senior management and executives Google them until you find the email addresses. Keep on at them , this tactic they employ should be illegal.

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★☆☆☆☆

“Should be renamed to Gotohell”

Written on: 07/10/2021 by MostafaMehanna (1 review written)

Airline refunded them 2 months ago and they are not refunding me my money. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 04/10/2021 by KadynSchneider53 (1 review written)

They are by far and away the worst company I have ever used! Be warned do not use them!… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 21/09/2021 by Jay8927458914589 (1 review written)

Terrible customer service, retrospectively added terms and conditions to charge 'administration fees' despite performing no administration or handling and insisting the customer has to arrange everything with the airline directly. Do not answer phones, responded to emails after about 9 months. Shocking company, steer clear… Read Full Review

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★☆☆☆☆

“I purchased their flexible ticket and I had to...”

Written on: 26/08/2021 by GloriaBeasley (1 review written)

I purchased their flexible ticket and I had to reschedule it today. After I called them they said that I have to pay a $600 difference, so I asked them how much is the price per ticket (I purchased 2) they told me $850 and when I went to THEIR website and put the exact same flight (destination, time, airline) it was $700. When I tried to talk to the guy he got very rude and defensive so I asked for the manager he told me that manager will call me back within 24-48h! complete joke… Read Full Review

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★☆☆☆☆

“Refuse to give refund”

Written on: 21/08/2021 by Jillianc139 (1 review written)

Refuse to give refund despite the airline refunded the cancelled flight to them. Offering vouchers and when using the voucher then charging £27 for assistance fee… Read Full Review

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★☆☆☆☆

“Worst service! They booked Indigo (Pune to Dubai) and...”

Written on: 21/08/2021 by KoushikKulkarni (1 review written)

Worst service! They booked Indigo (Pune to Dubai) and Emirates (Dubai to Manchester) connecting flights for me. Indigo cancelled citing some airport issues and assured me full refund. First of all Gotogate agents were not available for help and whats worst, they are now charging me a cancellation fee! They just want your money. I then had to cancel the Emirates flight as I couldnt get to Dubai. These guys said they are transferring me to another department which turned out to be a wrong… Read Full Review

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★☆☆☆☆

“Avoid !”

Written on: 16/07/2021 by JoaquinBarry469 (1 review written)

Awful customer service. We had flights booked for USA in June 2020- which were cancelled due to the pandemic. Still no refund from Go To Gate, even though the operator has reimbursed them. Many, many emails have been sent from us with no results. When phoning, we are required to hold for a very long time (if there is an answer at all), then we are told the refund is being processed & that they are very busy. It has been over a year now ! Go to Gate have several thousand pounds of our money for… Read Full Review

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★☆☆☆☆

“NO WAY OF REACHING CUSTOMER SERVICE WITHOUT SPENDING...”

Written on: 04/07/2021 by cazdonno (1 review written)

Am having an awful experience trying to use the flexible option I spent hundreds of pounds on for the family. You have to use customer services by phone . Yesterday I spent over 90 mins on the phone to customer services and when I got through he said he would sort it out but didn’t after another half an hour - he then said a supervisor would phone - 24 hours later they still haven’t called me ( I fly in 6 days). I tried to phone today and after 1 hour 50 mins they just cut me off - now… Read Full Review

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★☆☆☆☆

“Stay Away..!”

Written on: 29/05/2021 by Tiaraj427 (1 review written)

when you are ready to pay..they change the amount immediately...So,they charge me 112£ more...they are rubbish..!and give me a ridiculous explanation..! Stay Away..! … Read Full Review

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★☆☆☆☆

“Horrible company - Not ATOL protected”

Written on: 16/11/2020 by Tyree1986 (1 review written)

Horrible company, if you want trouble and pain in your life then do book through this company, you will get enough of it. I waited 7 months for my refund for the flights cancelled by the airline and apart from an automated message that the refund is pending, no communication from their side. Frustrated I claimed on my credit card and now they have come back saying the charge back is invalid because the restrictions were imposed by government and hence the flights were cancelled and since I… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY.”

Written on: 14/08/2020 by DeeganGoode (1 review written)

Appalling service offered. 1.The customer service takes ages to get through , they keep on hold for a long time. Was put through 7 agents once, every one giving different information. 2.Flexi ticket is absolutely not flexible.Money is deducted from the refund even if the airline has canceled flights.-DO NOT BUT FLEXI TICKETS.  3.Taking cancellation fees from customers for a journey that the airline has canceled.  4.Refund is taking a long time and no active correspondence from the company… Read Full Review

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★☆☆☆☆

“Awful service, no response to emails or calls, no refunds”

Written on: 06/08/2020 by bogdan3456 (1 review written)

First of all,i wish I had read the reviews on internet about Gotogate before I booked my flight. Booked a one way ticket thru Gotogate in march. The flight have been canceled due to COVID-19 pandemic situation. Since april i am trying to get a refund from Gotogate. This agency is catastrophic for the refund of flights and after aproximate 5 months of waiting i still havent received my refund. They do not answer to emails or phone calls either and i couldnt get in touch with them. More than that… Read Full Review

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★☆☆☆☆

“NEVER USE”

Written on: 29/07/2020 by KoltenPrice (1 review written)

Never go with GOTO GATE. Absolutely the most useless company I have ever purchased from. I tried to get them to help me and they forced me to pay fees. When I refused to pay these fees because these changes were out of my control, I spoke to management and supervisors who assured they would help me. 2 months go by and have received absolutely no help or communication. In the end I lost $320 AUD because of service fees, non-refundable taxes and non-refundable extras I bought from this… Read Full Review

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★☆☆☆☆

“Good at first, terrible after...but a bit of advice...”

Written on: 19/07/2020 by andersfuzz (1 review written)

Firstly, we've learnt our lesson and will always book directly with the airlines in future! Probably like everyone else, we booked Emirates flights in Feburary 2020 to fly to Dubai on 8th April with GTG as they were considerably cheaper. Happy days. Obviously the flights were cancelled due to Covid-19 and we took the option of keeping the flights open instead of choosing a refund. Fast forward to mid June and we decided to rebook our flights with our travel voucher. This was where things went… Read Full Review

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★☆☆☆☆

“Horrible customer service and unreachable”

Written on: 08/07/2020 by Patterson386 (1 review written)

Due to the pandemic, I had 2 flights, which I booked through Go To Gate, cancelled. So far, I have been 4 months waiting for a refund and there is no way to contact them or get a response. It is currently impossible to reach Go To Gate. If you try to call them, this number is as if it didn't exists, the call doesn't go through. By email, no response whatsoever, they don't have anymore a contact form on their website and do not respond any of their email addresses. I will never ever use them… Read Full Review

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★☆☆☆☆

“I'd give Gotogate 0 stars if it was an option”

Written on: 27/02/2020 by Mattcooper3000 (1 review written)

Don't use this company. I went to change an outbound flight and was told the airline's cost was $870 for 4 people but that Gotogate's additional admin fee was $600!   Gotogate responded to my review above and asked me to contact them directly. I did so, via a consumer rights website called Resolver, but have had zero response after 12 days. My opinion about Gotogate has not changed - I will avoid them like the plague in future!… Read Full Review

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★☆☆☆☆

“One of the bad service ”

Written on: 24/02/2020 by KamdenWyatt (1 review written)

bad service and cheating One of the the bad Air ticketing company Regarding my air ticket rebooking I spoke with one of the call centers agent Ms. Jashvidya She told me I have to pay extra 1530 Aed and she sent me link 1890 Aed. They are charging for rebooking huge amount I compare amount with Air line company is cheaper. I call from UAE to UK one and half hour They are Unsatisfied answers Never recommended to anyone Cheating… Read Full Review

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