This company have a cheek calling themselves travel agents. I have had nothing but incompetence from any of the agents I have eventually manage to track down. They dont reply to emails, phone calls letters except to occasionally robbing you off with a selection of excuses This has been going on since March. Due to Covid our holiday was cancelled and I requested a full refund as was my right but so far, 5 full months later I am still waiting. I realise and appreciate that the situation was not their fault but their customer service needs serious attention.

Only given a one star because the option wasn’t there to give zero! This company did not book on our baggage on to our holiday and on arrival at the airport we had to pay a further £400. The airliner said this was a common issue with travel agents and gave us a receipt to obtain a refund after our holiday. Turns out nobody at global hoppers wanted to acknowledge the issue and after 20 days we were issued just a partial refund! They refused to pay the full amount we were out of pocket. Completely unprofessional AVOID AVOID AVOID

Extremely bad. Was promised 7 night stay in Turkey with upgrades for room. Got to the hotel to find out they did not have our reservation. Waited 12 hours in the lobby until I could get through to this rubbish team (including time difference), made several calls Had to communicate between hotel owner and this agent (communication difficulties) for hours before I could check in. Was now booked in for 6 nights as I lost the first night, and charged for 7. Complained over phone and email for compensation, got limited response. Waited over 30 days with no resolution. Avoid yourself the hassle. Do not book with Global Hoppers ever. Unprofessional and Unreliable.

Worst customer service company I have ever booked a holiday with. I had to cancel 2 people off our original booking but due to certain circumstances the 2 people could travel again. My original holiday for 6 passengers cost €3300 but in the end for one extra passenger, totalling 7 passengers ended up costing me €5040 and now one week prior to travelling, the company has informed me that I now only have 5 flights secured as the 2 previously cancelled were never added back onto the booking. I now have one week until my family holiday and accommodation secured but NO flights for 2 of my children even though its cost me over €5000 for a one week holiday to Spain!! Absolutely no respect whatsoever for their customers and put all the blame on me. And now apparently there is no refund as I cant go on holiday and leave 2 of my children behind!!Totally stressed and was looking forward to my family holiday and lost all my hard earned money for nothing in return!!!

Went to turkey 5star it was hell don't deal with this company waste of my £3000 pound hard saved money and end up ina horrible place want help can't help send email from turkey get back in own time complaints at hotel on email by phone they got the money not bothered after care

I had my holiday cancelled as a result of the Gatwick drone incident. I tried to get my holiday fully refunded because I could not arrange alternative flights as there were none available so the whole holiday was lost. Global Hoppers refunded the flight almost immediately, but I later found out that they only refunded because they had got their money back from Easyjet immediately as well. They refused to refund the hotel cost of over £2,000. I asked ABTA and they said that the holiday was booked as a package and that they are fully liable to refund the whole holiday amount under these circumstances. I contact them again and they have said we need time to get our money back from our supplier. That is complete rubbish, to be frank, they have to refund even if they don't get their money back and they should be insured against this sort of thing. I would never use them again, watch out because they advertise under hundreds of other names but are the same company underneath. Look them up on ABTA's website to see their parent company Broadway Travel and the massive list of trading names.

Secured a great deal. Hotel and resort good. Everything was as expected Going to book again with this company The staff are helpful and courteous

I Worst travel agents ever. We booked 16/10/18 all in inclusive we paid then they took an extra £400 they changed hotel did not tell us when we saw what they had done to get back to the regional hotel they made us pay the extra £400 Would never book with them again,hotel was not what they said or the all inclusive wasn't. We went to Portgual mutha clube Praia de oura. We booked with global hoppers worst ones ever we have made a formal complaint. Be very careful if you book with them. First time last time

Holiday booked and taken in September this year did not get hotel we booked sent to other hotel at 2 30 am 2 disabled passengers had to walk 200 yards to another hotel another couple had to walk 400yards to another hotel we paid for the playamar hotel got bona vista meals were disgusting and had to go from hotel to hotel for meals no swimming pool in our hotel made complaint still waiting and there is more

***Warning to everyone*** Please Please read and Share This! Please DO NOT book through this company!!! (Global Hoppers) We booked with them and the hotel we went to was a Disgrace!… Food was Awful, really awful, Staff have not got a clue what you are saying, barely speak to you, lucky if you come across an English person, maids visited our room 4 times at the most in 2 weeks, loose light fittings,Broken windows,lifted the sheets up and nearly threw up, shower, well, i nearly smashed the bathroom up it wound me up that much!! Pool, more like a paddling pool, no slide as described! Please i beg you, STAY AWAY!! .. Now back to hideous Global hoppers, We needed to get out of there, i spent 4 days ringing these idiots and racked up a £168 phone bill, The Good old advisor on the other end of the phone!! after 4 days (By then i was on a massive downer) offered us another accommodation, but wanted an extra £678, well we needed out so i said ok, sent them the cash and he said you can leave tomorrow, Relief was not the word, later that day i gets another phone call, sorry its booked up, well i flipped! After breaking down i said just send me the money back and ***!! We did manage to enjoy the last 9 days of our holiday by just staying away from this dump and eating out (Even though we did go all inclusive) It was the beach and a big thank you to VIKING STAR RESTAURANT CAFE&BAR and the fantastic and lovely staff there! It was a nightmare with a happy ending, but believe me when i say i went through hell first to get there! Please share this everywhere possible so nobody else has to through the same hell, it was suppose to be a holiday from the very beginning!

The hotel they suggested is a disgrace. Staff rude. All inclusive is a small plastic cup you have to keeping taking back. Long queues for food in the morning and night. Room insanely basic, no plug for the bath and the shower has no stand so you have to hold it about your head. Bar area badly leaking water. Never again

CALLED SEVERAL TIMES TO GET PRICE OF HOLIDAY EVERYTIME PRICE WAS COMPLETELY DIFFERENT TO THE WEB SITE . EVENTUALLY ACCEPTED AN INCREASE OF £50 EACH FOR ALL 4 OF US. SPENT HOUR N HALF ON PHONE GOING OVER SAME INFORMATION PAID IN FULL ANOTHER CHECK BEFORE COMPLETEING AND WANTED TO ADD ANOTHER £9 EACH FOR ADMINISTRATION !!!!!!!!!!!!!!!!!! WHAT ADMINISTRATION ITS ON LINE THATS THE WHOLE IDEA!!!! ARGUED AS WAS NEVER INFORMED AT ANY POINT ABOUT THIS FEE AND THEY EVENTUALLY AGREED TO WAVER THE COST AND GIVE US SEA VIEW. SORTED YOU WOULD THINK. 15 MINS LATER I GET A PHONE CALL TO SAY HOTEL FULLY BOOKED AND CAN THEY REFUND US !!!!!! I CANT DESCRIBE IN WORDS POLITE ENOUGH HOW I FELT !!!! AND TO TOP IT ALL THE REFUND WILL TAKE 2/3 DAYS TO GET TO ME. THATS OK GLOBALHOPPERS YOU SIT ON MY £1500 OR SO FOR A FEW DAYS WHILST I SPEND THE SAME AMOUNT AGAIN WITH SOMEONE ELSE. UTTERLY DISGUSTED WITH THE WHOLE THING.

We (myself, son and granddaughter) are due to go on holiday in 10 days (Zante, all inclusive) So far Globalhoppers have been absolutely brilliant. I cannot fault them in any way. I shall leave a review after the holiday but am very excited that it is going to be exactly what we hope for. Thank you, so far

I phoned Global Hoppers yesterday about a holiday package to Turbo Club aparthotel, Maspalomas, Gran Canaria in September. The agent was rude, vaguely giving details about package. He was intimidatingly pushy, wanting to get me book the holiday with him. Took several minutes and multiple asking till he revealed the price "only for me" being £999 for the 2 of us. I checked the same holiday package on TUI's website, £470 all inclusive, so £940 in total, with transfer included. After Global Hopper's agent revealed the price he was insisting for me to confirm booking. When I politely refused the offer he asked me what was the reason behind my decision? Told him that I was going to check the price with other agencies too (which I had already done but didn't want to be rude and reveal my real reasons). At this point his tone of voice changed, becoming really intimidating, annoyed and almost arrogant, with an attitude "how dare you not booking with me?" then he simply hung up the phone, without even saying the bare minimum Good Bye. Lacked any customer service skill and simple social manners. Even if they had any bargain offers I can assure you I will definitely avoid them in future. If that's how I got treated as a potential customer what will happen if I ever had any requests or complaints about holidays??? Shame and disgrace

I am writing to complain about the customer service skills of your agents. I called to check the price of the holiday and the advertised price increase by a lot of money when I’d already given my card details and not had chance to confirm details with my friend. I called up to change the booking to a week because my nan was poorly and end of life. They had no compassion and lacked empathy and Were not interested in helping explore different avenues regarding changing the holiday whether it was reducing it to a week or changing the date it seemed like it was too much hassle. Yet the advertised price on the website was a 1/3 of what they was expecting to pay. They advised that reducing the holiday to the week would only reduce the holiday cos by £148 for four passengers. Which that would give the royal of 1900 and the price advertised on the website at the current time was much less than hey had quoted! And the hotels being advertised on the website enquiries where made and they said wasn’t possible to change to that even tho was still available. My experience of the agents are poor and none of them want to help you and feel like they couldn’t be bothered! 

My family and I have just returned from a holiday in Costa Brava,which we enjoyed very much.All aspects of the holiday from flights,transfers to the actual hotel were well organised and communication very good from Global Hoppers,I would have no doubts in recommending this company and I will be using this services again.

My flight has been cancelled and this company would not help in any way to rearrange my flight Home . My hotel was not a 4star as stated and wanted Me to pay and extra £650 to move to another hotel I’m costa Brava. Would not recommend to anyone to use. I have had to call Ryanair many Times to try re arrange flights home as this company would not.

The following email was sent to globalhoppers on 28 May. Further to my conversation with your agent today, I am emailing to complain about the fact that I have been charged for a service that did not exist. On the 7th May I booked a holiday with your company at the Blue Sea Hotel Argyrades Beach, Corfu, your ref... At the time of booking your agent stated that the room we had booked was a corner room and of standard quality and if we upgraded on arrival we would be charged £200.00 each, ie £400, but if we upgraded then we would get a superior room with the choice of either a sea view or a pool view for only £49.00 each ie £98.00 so we opted to pay and asked for a sea view. On arrival at the hotel we found that there are no "Superior" rooms and none of the rooms face the sea. Only 1 room faces the pool and that had been booked since last year. The room we had faced an unsightly ramshackle bungalow which had a chicken coop in the yard. As you can clearly see from the attached photo of you own Accommodation Voucher, it clearly states Double bed with sea view as a request. We paid £98.00 for this as an extra, not a "REQUEST" and as such expect a refund for services not provided. Yours, No reply has been received so I tried to email again today, but it keeps bouncing back to me. Either the email adress has been ditched or I am being Blocked. Very poor customer service / support

Booking started off easy with Globbal hoppers. We had our emails confirmed and all set to go. However the closer we get to the holiday the more complicated things get. Global shoppers check in for you, this is unecessary but did not think much into it till now. 3 days before we depart and no boarding passes, after a few pressing urgent emails they have been sent over but the seats do not sit me and my partner together. We called global hoppers and they said that we can pay £72 to book our seats together there and back as THERE ARE SEATS TOGETHER AVAILABLE ON THE FLIGHT. This has made me very annoyed. It looks like global hoppers insist on checking you in to your flight, this means that they can book your seats seperately and then they make a financial gain from you. I know companies need to make their money but they purposefully prevent you from checking in yourselves to your flight company by not giving you the information, therefore forcing your hand. What a shame, I had high hopes for the company and my service was good up until now, now I feel cheated and wish I had booked with others.