Gala Hotels Reviews - www.galahotels.com

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Latest Reviews

★☆☆☆☆

“Arnaque, voleur !”

Written on: 20/04/2019 by Leonardd234 (1 review written)

A éviter, problème garanti, lorsque vous vous présenter à l'hotel reservé, votre réservation n'existe pas !!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid at all costs. They are based in Turkey, or...”

Written on: 24/01/2019 by Andrea255 (1 review written)

Avoid at all costs. They are based in Turkey, or somewhere nearby. They take your money and then cancel the booking without informing you. They are also not cheap. We paid almost £200 less for the week when booking with the hotel direct. It is a disgrace that their website is still up and running. Tripadviser have removed all their listings. No doubt they will start up again under a new name. Be savvy. Always check on the Company before making a booking… Read Full Review

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★☆☆☆☆

“Scam/report straight away”

Written on: 15/01/2019 by LilianaMoore (1 review written)

Avoid at all costs. Booked a hotel in Tenerife via GalaHotels 4 weeks before arrival, and when arrived there got told that my booking had been cancelled 1 week ago by GalaHotels, because they send this hotel an e-mail that their so called company ''Leonardo Travel'' got bankrupt, but the funny thing is that their website is still up and running. I wasn't notified about this cancellation at all by them and on GalaHotels website my booking was still active. Had to pay for the hotel again to stay… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 07/11/2018 by Howard069 (1 review written)

Booked a specific level of room with this company (and paid extra for it) only to find when I got the hotel that they had booked a lower level of room. The hotel actually showed me the booking which stated the level of room booked. I contact customer services (what a joke) to ask that they sort it out and was told that it may take 24hrs to action as everything had to be done by email. I was trying to check in at the time. After days of calling/emailing they they just ignored me. They also told… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 11/05/2018 by Arnav363 (1 review written)

By mistake I double booked a room in a London hotel. Once directly with the hotel, the second through GalaHotels. The hotel immediately acknowledged the error. They did not take any money from Gala's agents. In other words, the second booking was not charged to Gala or its agents. What may have happened is that Gala was invoiced by its agents who simply kept the money. However, when I tried to get my money back from Gala I met all the hassles already mentioned on here. First of all they refused… Read Full Review

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★★☆☆☆

“i made booking at january it was free cancelation. But...”

Written on: 02/03/2018 by Fava (1 review written)

i made booking at january it was free cancelation. But i had problem so in 13/2/18 i cancel it and they send me that in 21 days they refund my money.. The problem is i send lots of emails lots of messeges on fb to book me other dates and i will give them the extra money. But no once respon. Only messener they told me ok they will canact you soooooon. This will be my last booking for sure… Read Full Review

Fava's Response to Fava's Review

Written on: 16/03/2018

If it is help full they pay me. They dint send my money what a site of hell dont ever book with them....

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★☆☆☆☆

“I booked hotel in Havana with free hotel transfer....”

Written on: 02/03/2018 by tuktuktukan (1 review written)

I booked hotel in Havana with free hotel transfer. Hotel transfer was not provided. I was personally talking to the boss of transport company, which was supposed to pick me up and he claimed, that they stopped working for Galahotels 2 years ago. I requested complensation from galahotels for taxi (the only way to get from the airport), but they told me, that I did not follow instructions and I lie, because they still use transport company named on voucher (the one, that told me vis versa). Very… Read Full Review

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★☆☆☆☆

“Avoid like plague”

Written on: 21/02/2018 by Guthrietv480 (1 review written)

Do not book through this company!!!  i have had problems details below and when i googled them hundreds of bad trip advisor reviews have had 2 call my card company also they shut my case saying wasnt clear enough and to reopen case tried wont let me and wont let me open a new one emails are no reply and call centre hangs up on you well gala hotels you think you are getting away with this you have another thing coming i will review anywhere i can twitter facebook trustpilot tripadvisor you will… Read Full Review

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★☆☆☆☆

“Fraudulent Avoid”

Written on: 14/02/2018 by Merritt484 (1 review written)

Avoid, took my money from my card ,no reservation. The hotel never heard of them.no response or answers no emails.total fraudlent. All positive reviews are fake like them… Read Full Review

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★☆☆☆☆

“Think again before booking through GalaHotels.com !”

Written on: 12/01/2018 by Nathanv339 (1 review written)

Think again before booking through GalaHotels.com ! We Booked a hotel room for new years at Jury's Inn and on the night had several problems that were ultimately resolved by the Goodwill and kindness of the General manager of the hotel in the way of a full refund. Because we paid through GalaHotels.com the refund had to be made to them with the express and direct request from the General manager of the hotel to refund us via GalaHotels.com. Sadly GalaHotels.com have continued to prevent us… Read Full Review

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★☆☆☆☆

“Hotel booked on the 11th September for a 1st/2nd...”

Written on: 22/12/2017 by Coltend265 (1 review written)

Hotel booked on the 11th September for a 1st/2nd December stay. Payment was made in advance. There was no choice on this. Due to unforseen circumstances I had to cancel the booking on the 19th November. When I requested a 100% refund which I was entitled to, I was told it would take 21 business days to process.....which is a joke in itself! Anyway I should have recieved my refund by the 18th December....but nothing received! Still nothing received today despite contacting them on a daily basis… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 06/11/2017

Like many other reviews on here I have had a very bad experience with this company and I would strongly advise that you do not make a booking with them. I booked a hotel in Warsaw following a search on Trivago. However, like many other customers, I received a notification that the hotel was no longer available but the company still debited my credit card. You cannot contact the company by phone and email's get the same response that a refund will be provided in 21 working days. I have… Read Full Review

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★☆☆☆☆

“we cancel our reservation. Because we do not get in...”

Written on: 06/11/2017 by TaniyahConway (1 review written)

we cancel our reservation. Because we do not get in touch with the hotel in Havana. we want to receive our money back as soon as possible, if you can write off within 2 min. after booking, you can also deposit it back immediately. (why wait 21 days?) we checked several hotels and they were not familiar with gala-hotels (a.o. Krasnapolsky Amsterdam, NH hotels Maastricht and Amsterdam), we will post this on your site and by trust-pilot, and a update each day with the names of the hotels… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 20/10/2017 by maria59t (1 review written)

Please be aware this company is not ethical and does not fulfil its service or customers obligations. it takes your money for a booking and does not confirm for weeks (all the while gaining the benefit from the cash in its coffers)then it advises that it cannot fulfil its booking saying it will refund the money - I'm still waiting and its still out there advertising its rooms… Read Full Review

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★☆☆☆☆

“terrible experience! ”

Written on: 14/10/2017 by Herndonsf32 (1 review written)

I wish I had read all these bad reviews before using this company!! Had booked a room for a couple of nights, choosing the more expensive option - room with free cancelation. After having to cancel the room, the full amount has been charged. Despite all the data and prices where still in the galahotel system - the company denied their mistake. The telephone support was rude and uncooperative. I am rather shocked! After a serious complaint about their handling I got a reply per mail with… Read Full Review

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★☆☆☆☆

“No refund given”

Written on: 06/10/2017 by Fred-Jones-Brown (1 review written)

The website offered rooms at a specific hotel that I wanted to stay so went ahead with the booking. They quickly took money off my credit card but then emailed to say that there were no rooms available at my chosen hotel. They offered an unsuitable alternative so I requested a refund at the beginning of September but still no sign of it, despite them promising that it would be sent within a few days. I have chased and been assured that the money would be refunded but still no sign of it. I… Read Full Review

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★☆☆☆☆

“Don't take thefts at recommend hotel seriously”

Written on: 27/07/2017 by Cooper316 (1 review written)

Don't use...I had money stolen from hotel room safe and Gala hotel staff aren't interested and the hotel staff neither and tried to make out I was a lair!!! Disgusting treatment. What was meant to but inexpensive stay tuned out to be double due to €100 been stolen...which when on a tight budget with my 14 yr old son isn't good as has ruined our holiday because having to watch what we spend so we can eat and drink for last few days.... DO NOT RECOMMEND ANYONE USE THIS COMPLETLY!!!!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS WEBSITE”

Written on: 23/04/2017 by Lizeth416 (1 review written)

I booked a 4 star hotel in Lisbon and received the voucher and confirmation number and paid the hotel in full. The next day the company contacted me and said they have relocated me to another hotel - this hotel was a 3 star that had horrible reviews. They told me it would be the same price and when I went online to see the price is was substantially cheaper than what I had paid. I called the company which I believe is located in Cyprus - I was on hold for 30 minutes and then the phone went… Read Full Review

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★☆☆☆☆

“IMMORALS”

Written on: 22/04/2017 by SavvasChr (1 review written)

I have requested my money back for two bookings that I have made because of health issues I cancelled my trip. They replied that they will refund me within 3-6 days. It’s been now 3 months and still nothing. They do not even answer to my mails. The worst company EVER. I even complained through their website a month ago. They replied to me that their bank is still processing my request…. I am very angry about this. I will post this message every day, everywhere in the internet until they… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 06/04/2017 by GabrielleHowe (1 review written)

Hi I cannot believe this company is allowed to exist. I had to cancel my hotel booking the 11/03. It was supposed to be fully refundable. I have sent 5 emails so far and each time I get a generic response say my refund is being processed and noting has happened almost a month later. I have read the reviews on Trustpiolot and hundreds of people have had the same experience. Please don't book this company. … Read Full Review

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