No refund given

Gala Hotels - www.galahotels.com
★☆☆☆☆
1.4
From 47 reviews
6.0% of users recommend this

Fred-Jones-Brown's review of Gala Hotels - www.galahotels.com

“No refund given”

★☆☆☆☆

written by Fred-Jones-Brown on 06/10/2017

The website offered rooms at a specific hotel that I wanted to stay so went ahead with the booking. They quickly took money off my credit card but then emailed to say that there were no rooms available at my chosen hotel. They offered an unsuitable alternative so I requested a refund at the beginning of September but still no sign of it, despite them promising that it would be sent within a few days. I have chased and been assured that the money would be refunded but still no sign of it. I have raised a charge back with my credit card company as I could not be bothered to chase Gala any further. Given the number of complaints listed here, I am surprised that they are still on business - avoid them like the plague.

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