Terrible customer service

Gala Hotels - www.galahotels.com
★☆☆☆☆
1.4
From 47 reviews
6.0% of users recommend this

Arnav363's review of Gala Hotels - www.galahotels.com

“Terrible customer service”

★☆☆☆☆

written by Arnav363 on 11/05/2018

By mistake I double booked a room in a London hotel. Once directly with the hotel, the second through GalaHotels. The hotel immediately acknowledged the error. They did not take any money from Gala's agents. In other words, the second booking was not charged to Gala or its agents. What may have happened is that Gala was invoiced by its agents who simply kept the money. However, when I tried to get my money back from Gala I met all the hassles already mentioned on here. First of all they refused to acknowledge the claim. Then when we provided evidence from the hotel they simply refused to answer emails and seem to have locked us out of their web site contacts facility - or at least it isn't working. Bascially, they treated me badly and don't care.

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