Fly.co.uk www.fly.co.uk

You will be charged a hefty fee, in my case £25 for booking a flight with Flybe. This was very well hidden in their terms and conditions and charged after I had accepted the booking and entered my card details. Please do not use this company and book direct.

I booked a flight for Saturday 23rd July and was packing my suitcase the night before when I noticed that I can not check in to the air line.in the morning of my flight I found out that fly.co.uk cancelled my booking without notifing me and when I phoned fly.co.uk to find out what happened the answer I had was to call back on Monday, one hour after my phone call I had an email at11;50am to notify me that my booking is cancelled without any explanation this was about 7 hours before my flight. I can not express my anger re this experience as I was only going to make a two day trip to my auntie who is very unwell. I do not wish it on anyone and will make sure that everybody are aware of my experience so they don't have the same experience.

was told that I couldn't get a full refund of the £372 I paid but they would give me £62 back plus charge me for cancelling the flight,what a joke !!!!!!!

Another offshore travel agent!!!

This company pretends to be FLYBE.COM and rips you off for extra money (£79)!!!

DO NOT USE!

Been hit by a £39.98 service charge after accepting the quoted flight price. Tried to find out why after, and it is not even obvious on the list of extra charges on the web site. Don't use this rip off company.

Just fell for it myself - should concentrate more when on the net! Bought a Ryan Air ticket for £33 and got an additional invoice from these sum for £29. Their site insinuates itself between you and the aairline'. Thought I was dealing with Ryan Air directly.

Your credit card company doesn't care, your government doesn't care, Ryan air and Google don't care either. AND all these five star reviews on THIS site are faked no doubt by Fly.co.uk. and yet there they are. I realise I have been robbed. Just don't be dumb like I was today!

Maybe next time I'm in Leipzig I'll call in on these Lichtsheuesgesindel.

Lookng via Tripadvisor (a site I believe to be reputable) and using Trip's flight search, I booked 6 flights. All was fine until the confirmation email was received. £180 fees. Makes a joke of the bargain prices. Also, they are near impossible to contact. I am just praying that nothing goes wrong...

This company charges a fee for booking flights. No problem there. However they do not declare the fact, or the amount until the booking is made. This is illegal and against customers rights. When any changes or cancellations are made there is no refund of this charge, and the details are buried in the website t&c's.

It is a dishonest and disreputable company and I advise any potential customers to avoid the similar trap that many others have fallen into. Just look at the review rates on any review site - all 5 stars and 1 star. You can guess who has written the bogus reviews and given themselves 5 stars.

I wish there was a stronger collective legal action that could be taken, because companies such as this should be closed down and the owners locked up. They have most probably made millions of euros out of scamming innocent people. Please don't become another of their victims.

BEWARE OF THIS SO CALL COMPANY. AFTER YOU SEARCH FOR THE BEST PRICE THEY HAVE THE CHICK TO ASK FOR YOUR CARD DETAILS WITHOUT DISPLAYING THE FULL COST AND AFTER YOU PROVIDE YOUR CARD DETAILS, THEY TAKE THE PRICE YOU EXPECT TO PAY PLUS £79.96 POUNDS FOR THEMSELVES. AFTER YOU PAID THEM, THEY VERY OPEN TO DECLARE THAT £79.96 IS FOR "UNISTER TRAVEL RETAIL GmbH & Co. KG PLUS £8.26 CHARGES FOR VUELING PROCESSING FEE.

THIS IS THE MOST DISHONEST COMPANY I EVER DEALT WITH.

RUN FROM IT WHILE YOU CAN!

Booked a flight with Ryan Air through fly.co.uk, and after authorising the payment with fly.co.uk a service fee of 29.99 (more than the flight cost itself) appeared after payment (not included in total I authorised). Contacted them by email to request cancellation and refund, and was essentially told that the service fee was included in total ( it wasn't), they pointed out hidden service fee which is identified in small print (not even on the same site page, it's buried in information on a separate link). They tell me they "consider the matter closed" - I don't, will be taking this matter further am launching investigations and raising complaint with UKECC. Now reading reviews of hundreds of people who've been scammed in the same way. Absolutely disgraceful trading practice and terrible client service. Do not book with fly.co.uk and/or Unister Travel.

Don't try to contact them through their service form on their website either - I checked the box asking for copy of message to be sent to my email address but it didn't arrive.