impossible to contact

★★★★★
4.6 / 5
98% of users recommend this

NikCox's review of Fleetway Travel - www.fleetwaytravel.com

★☆☆☆☆

“impossible to contact”

Written on: 27/03/2020 by NikCox (1 review written)

It's true you can only judge how good a company is when something goes wrong, this is certainly true of Fleetway our holiday tour of Jordan was cancelled the day before we were due to leave, at which point it was too late to rearrange so we asked for a refund, this was refused despite numerous emails and phone calls to their sales team all we get was a possible offer of a credit note. We asked to reschedule 2 weeks before the FCO advice not to travel was issued and were told no even though i'm sure they were expecting the worst due to Corona Virus. Had they offered a credit note at that point we would have taken it, having witnessed the current shambolic situation at Fleetway I would not be surprise to see the company fold along with our £4000, you cannot EMail anymore and the phone lines just ring out until you give up. If they survive DO NOT BOOK WITH THEM as in a CRISIS they are invisible and don't deserve your custom

Report this review
Was this review helpful? 1 0