Worse experience ever

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310Dean's review of Fleetway Travel - www.fleetwaytravel.com

★☆☆☆☆

“Worse experience ever”

Written on: 05/12/2019 by 310Dean (1 review written)

Visited Iberostar Playa Pilar in September 2019 we booked this 12 months ago and were told this was a 5 star luxurious resort and gastronomic experience and is being advertised as such currently. We certainly had an experience but it was not gastronomic .... Many aspects of the hotel were poor the hotel is not very old but very run down in places and some of the facilities were not available or just closed. Extremely disappointing AI with food and drinks being very basic. No lemonade, orange juice or tonic and cocktails were premixed in jugs. The, same cold repetitive food which was left uncovered and reheated and this was also served up in gourmet restaurants. The cleanliness, health and safety at the resort was extremely poor considering this is an Iberostar hotel and most of the photos are nothing like what you will experience in this resort. Lots of hazards around the resort especially communal areas especially boardwalk paths. Plenty of insect infestations within the food areas, grubby looking chef uniforms and footwear. The main restaurant closed after 7 days due to a cockroach infestation and all meals were then served in the small beach bar with even more uncovered food, flies and cross contamination of raw and cooked meats and fish. The salad and fruit was just crawling with flies. The standards are well below expectations in terms of housekeeping no hand towels, bedding / towels were changed every 5 days, room not swept, dirty plates and cups stacked up in corridors and left for days. Limited toilet paper, minibar not stocked with water or soft drinks.TV or phone did not work in room. Pools and beds were grubby. There was a pool towel shortage during the 2nd week with no towels between 10am and 4pm. The communal areas were unpleasant especially the theatre and outdoor toilet areas. The entertainment was non existent and as the hotel is very isolated so if you like lively this is not the place to come. The service was generally slow and staff expected tips for everything which we found frustrating as service was not very good and was not worthy of tipping that frequently or at all to be honest. No self service area for drinks at mealtimes resulting in long waits. The whole experience was unpleasant and brought to the attention of the management they remained uninterested and unresponsive.

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