Worst Ever site & customer service

3.4 / 5
60% of users recommend this

McKinneypc439's review of FareBoom - www.fareboom.com


“Worst Ever site and customer service”

Written on: 26/11/2021 by McKinneypc439 (1 review written)

By far the worst customer service I have ever come across in my entire life. They cancelled my return flights just 48 hours before my trip began and blamed it on the airlines. In reality, the airlines didn't cancel the flights but it was Fareboom that completely jeopardized my travel plans. When asked, they didn't share reason for the cancellation or alternate options for the return flights. All I got was that my concern has been sent to ticketing department. All this just 48 hours before my departure. I had to cancel the entire itinerary and ask for refund because there was no return flights in it. It was completely Fareboom fault. They charged 97 dollar service fee for each ticket for the refund and And on top of this my refund doesn't even include an amount (680 dollars) which I paid as a fare difference for preponing one of my flights earlier. 

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