Worst customer support EVER

Click here if this is your business
1.2 / 5
8% of users recommend this
Click here if this is your business

mad_biker100's review of Expedia - www.expedia.com


“Worst customer support EVER”

Written on: 14/01/2020 by mad_biker100 (1 review written)

I booked a flight and hotel but had to make a change to the dates owing to circumstances beyond my control.
I contacted Expedia via the only provided telephone number on the website as the online assistance was unhelpful and the call-back facility is only available for the USA not UK.
After 1.5 hours of waiting, I got put through to an Indian call centre with very unhelpful staff. They took the new dates and stated that I would receive an email confirming the changes.
This did not arrive so I called again 7 days later, waited for over 1 hour for an answer and was then told that the changes had not been made and that I would need to make the changes again. I was told to call a different number as this was the wrong deportment. I stated that having waited for 1 hour already can they transfer me. I then waited for another 1 hour and was then cut off.


If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0