Do not use

★★★★☆
3.5 / 5
66% of users recommend this

Skylar52's review of Dream World Travel - www.dwtltd.com

★☆☆☆☆

“Do not use”

Written on: 05/10/2021 by Skylar52 (1 review written)

I wish I could give ZERO stars, nothing!.
My partner and I paid this "company" to get us a ticket and they did not, we had to buy another ticket directly through the airline, before buying our ticket ourselves, we contacted the airline to find out about our booking made by dreamworld they said nothing had been paid to them, the ticket was not bought, we tried to ask dreamworld to pay for the ticket and they gave excuses and talked about priority tickets being paid for first, aren't we a priority? After that they did not give any sustainable answers.
Their favourite phrase to use is "please wait 48hours" which just means eternity and they do not respond to emails.
They tell you that they use a supplier to buy their tickets to put the blame on someone else, who cares? 
If you're a serious business, Give us our refund, tell your "refund department" to do it or we'll write an honest review everyday (no kidding).
And why aren't your departments working in unison, they put the blame on "other departments" actual established companies are able to refer clients to relevant departments and sort issues out! Don't act like the department is in another universe.

It's really not cool to take people's hard earned money. We know you have our money! You didn't buy the ticket, we were told, so you are holding on to the money. Get in touch with another reviewer, who has also left you a review.

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