Destination 2 Reviews - www.destination2.co.uk

★★★★★
4.6 / 5
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Destination 2 - www.destination2.co.uk

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Latest Reviews

★★★★★

“Five star service”

Written on: 13/07/2021 by Andrea2021 (1 review written)

The agent has made my booking and she was amazing, professional, polite, friendly and an absolute delight to talk to. A credit to the company. My booking was a pleasure and I will be using this company and her again for sure. Thanks… Read Full Review

Destination2's Response to Andrea2021's Review

Written on: 13/07/2021

We are delighted to hear this thank you and really appreciate your continued custom.

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★☆☆☆☆

“Don't Try To Cancel, Whatever You Do!! ”

Written on: 01/07/2021 by Kel-H-1 (1 review written)

I am disappointed and somewhat offended by the manner in which I've been handled by a member of staff from Customer Service. I asked to speak with a manager or be provided with the contact details of a manager. Customer services responded: "I am more than qualified to handle you". I found this statement to be extremely offensive and provided her with feedback with regards to her manner. Perhaps consider: "I will pass your booking onto our managers" as per my request. Her choice of words should… Read Full Review

Destination2's Response to Kel-H-1's Review

Written on: 02/07/2021

The concerns you have raised about responses to your enquiry have been addressed to the staff member involved. We do of course protect the personal reputation of our colleagues who are only doing their job in passing on the facts about the situation despite this not being what you want to hear. We also defend the business where the issue is not of our making.
You have a hotel only booking and are subject to the supplier and hotel terms which were agreed by the lead passenger when booking online on our website. We can only assist in trying to achieve the outcome you wish subject to these.
You requested cancelation and were given costs in accordance with those supplier terms. Money cannot be transferred to another booking as these cancelation fees are due to that supplier.
The information given about this in our responses was entirely accurate and could not have been altered by a manager call.

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★★★★★

“Couldn't have been more helpful”

Written on: 01/07/2021

I usually use Best at Travel and have booked two holidays per year with them for well over the last 12 years This time I thought id just try another company as Dubai prices have skyrocketed due to COVID etc. I got through to an agent who honestly couldn't have been more helpful. First we started with at least 6 hotels in Abu Dhabi as it is usually cheaper than Dubai, then she suggested we actually do look at Dubai as there were some good deals on. He recommended the hotels he thought would… Read Full Review

Destination2's Comment

Written on: 09/07/2021

Thank you for your feedback, we really appreciate it.

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Destination2's Comment

Written on: 09/07/2021

Thank you for your feedback, we really appreciate it.

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★★★★☆

8 June 2021
Wish to amend the earlier review re how...

Written on: 08/06/2021 by Morrisws249 (1 review written)

8 June 2021
Wish to amend the earlier review re how come Destination2 quote was £5,000 higher than 2 other Travel Agents quotes. Agent and myself confused on No of Passengers. She assumed x2 and I wanted just for myself x1. Their price IS competitive (not lowest but not highest) AND the agent  - very polite and understanding so please ignore my previous email and I give this 4 stars. I feel I have to write this amendment as not fair otherwise.

****

Was recommended site so asked for quote to… Read Full Review

Customerliaison's Comment

Written on: 15/06/2021

Thank you for amending any negative comments but we can quite understand the confusion. This is why a 'read back', agent experience and great service ethic is so important to our team. Thank you again for taking the time to post these positive comments

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★★★★★

“Easy and efficient ”

Written on: 13/05/2021 by TonyB82 (1 review written)

The adviser dealt with my group booking, she was polite and knowledgeable- The process was easy and efficient even though we booked over the phone, she kept me updated along the way via email and will continue to support us until our travel date. This is the first time I’ve used this company however I can highly recommend. … Read Full Review

Customerliaison's Response to TonyB82's Review

Written on: 03/06/2021

Thank you for taking the time to post such a positive review. Our agents really appreciate the recognition of the service.

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★★★★★

“Excellent customer service from JJ, he could not have...”

Written on: 05/05/2021 by patprice (1 review written)

Excellent customer service from JJ, he could not have been more helpful with our booking. Many thanks. … Read Full Review

Destination2's Response to patprice's Review

Written on: 16/06/2021

Thankyou for your comments.

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★☆☆☆☆

“Forced to take court action to get a pandemic refund”

Written on: 04/05/2021

Being a customer of Destination2 has been a very bad experience. We made a booking online for a hotel stay which couldn’t go ahead because of the pandemic. Our repeated attempts to reach the Company for information on our booking failed because their after-sales phone lines remained closed and all our emails to them were ignored. Just 4 days before we were due to travel they sent us a credit note valid for bookings only until 31 December 2020. Our group wasn’t in a position to make… Read Full Review

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★★★★★

“Great 1st class service ”

Written on: 20/04/2021 by CadenOrtiz384 (1 review written)

Telephoned to enquire about a holiday, the holiday rep was extremely professional, great customer service and talked us through everything, we have now booked our holiday, Thank you, you were very friendly and helpful… Read Full Review

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★★★★★

“I have just made a booking with an agent from...”

Written on: 14/04/2021 by Shutey123 (1 review written)

I have just made a booking with an agent from Destination 2. She was really helpful, explained everything and spoke clearly. She was a pleasure to deal with. A credit to the company. Well done to her!!… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 14/04/2021 by alisonhamer76 (1 review written)

If I could give zero stars I would. I will start by saying this time last year I gave a very positive review of Destination 2 on Trust Pilot. They handled the moving of my booking very swiftly. I was offered a refund or the chance to move my booking to this year, which I took. This was my review from this time last year: I had a hotel booking in Thailand from 5th April. Within 24 hours of the government announcement of the advice not to travel I had an email telling me that Destination 2 knew… Read Full Review

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★★★★★

“Fantastic service”

Written on: 12/04/2021 by KRey (1 review written)

Just booked an amazing holiday to Antigua recommended by the agent. She’s found some great holidays for me in the past 5 years and I’ve never been disappointed. Fantastic service and very competitively priced - would recommend the agent and Destination 2 to everyone!… Read Full Review

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★★★★★

“Excellent service from agent -5 stair”

Written on: 09/04/2021 by dannyboy854 (1 review written)

Booked via an agent - excellent service, could not fault anything whatsoever, brilliant service from start to finish, ran through everything for me for a large holiday order, could not fault whatsoever. Would recommended to everybody. We will not be going anywhere else for holidays in the future!… Read Full Review

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★★★★★

“Excellent, friendly service”

Written on: 22/03/2021 by TravellerSimon (1 review written)

The agent was extremely helpful in arranging an additional booking for us to join our friends' booking for a package holiday late this year. It's yet to be seen whether the government regulations will allow us to go, but we were very impressed by his customer service - hoping the holiday will live up to expectations! … Read Full Review

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★★★★★

“Outstanding service”

Written on: 21/03/2021 by LynnMillar (1 review written)

Today we spoke to an agent about our planned holiday to the end of April. He was Amazing helped us rebook our Trip with ease and confidence I would recommend to anyone we will be back to plan our next adventure with him… Read Full Review

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★★★★★

“Customer Service”

Written on: 21/03/2021 by 1964Bond (1 review written)

Had a holiday booked with Destination2 for this year but due to COViD we’ve unfortunately had to cancel. However I couldn’t fault the customer service received from Destination2, from the moment we first booked our holiday to unfortunately having to cancel. They gave us a great deal that couldn’t be matched anywhere else which is why we booked with them and will definitely book with them again in the future… Read Full Review

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★★★★★

“Great Advice”

Written on: 17/03/2021 by ewingo (1 review written)

Excellent service and information from the agent. She certainly knew her stuff and was able to provide exactly what was needed for my family and I. Definitely recommended… Read Full Review

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★★★★★

“Change of dates”

Written on: 16/03/2021 by Danc1979 (1 review written)

Excellent customer service by the agent, would definitely use destination 2 again… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 16/03/2021

Have had superb communications from the agent at Destination 2. Third time of moving holiday to Dubai and nothing has been to much trouble. Confirmation and documents supplied in timely manner. And holiday honoured with reduction to costs as per holiday price changes. Easily contacted by email and phone. … Read Full Review

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★★★★★

“Rebooked for cheaper saving £1.1K”

Written on: 15/03/2021 by kevbolol (1 review written)

We had an existing holiday to The Maldives in October, booked with Destination 2. I susbsequently received an email from them about discounted holidays, so I rechecked the current price online for exactly the same holiday and it came up £1100 cheaper. So I called the number on my booking confirmation to see if I could cancel and rebook. This was confirmed and my existing holiday was cancelled and a new on booked, saving me £1100. Excellent and prompt service from the agent (thanks). PS due… Read Full Review

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★★★★★

“Great customer service in difficult times ”

Written on: 10/03/2021

Just want thank JJ for his very prompt & helpful service. Had to change a booking due to the current restrictions on foreign holidays. Have been on holiday with Destination 2 twice before. Good service & very competitively priced. I would recommend the company. Friendly staff in all departments… Read Full Review

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