Destination2 have no customer service at all!

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Danniid's review of Destination 2 - www.destination2.co.uk

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“Destination2 have no customer service at all!”

Written on: 19/10/2021 by Danniid (2 reviews written)

Booked a holiday with Destination2, they changed the flights to another airport with a longer stop over with no discussion with us at all. We emailed immediately & received a auto response to say they would be in touch in 5 days, took numerous emails & Facebook contact & 3 weeks for them to basically respond & advise they would not do anything about these non suitable flights, they have never tried to help, just always requesting more money if we would like a similar flight, spoke to the airline direct that said they would not charge to put us on the most similar flight, but as Destination2 use a Indian company to package their holidays, it is them that are looking to make more money, this is for a holiday for 2 that cost in excess of £3000 for 6 nights, this company is rude & unprofessional as soon as they have your money, would definitely recommend you to use a reputable company, we have had to deal with numerous travel companies during the pandemic & all of them have given us the option, not just chosen for us & held us at ransom to pay them more money, absolutely disgusting service, we have lost the money for our airport parking etc & quite frankly all they said was it was our own fault for booking it so early!!

Destination2's Response to Danniid's Review

Written on: 20/10/2021

We do not accept that we would have commented that booking parking early was your own fault. However, since it is not uncommon for airlines to make changes we would expect that the any ancilliaries such as this are booked with full awareness of the terms. We did offer an option to you and gave information about the costs which has not been taken advantage of. Those costs are from the airline. In relation to the fact that the airline made the initial change, not us, we have dealt within the scope of our booking terms that apply between us. We are sorry that the outcome is not to your personal preference but every effort has been made to resolve this.

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Danniid's reply to Destination2's Comment

Written on: 20/10/2021

Please do not call me a Liar!! I have spoken to the Airline & was assured they would not of charged to change us to the most similar flight, someone in your organisation or the Indian operator you use chose our new flights, with no options given to us at all, we were fully aware of the terms of our airport parking, but of course we did not anticipate that you would change the departure airport when you use lots of airlines that have flights from that airport. In my 40 years of travelling never once have I been forced to change airports, all other tour operators have been happy to discuss changes during the pandemic & if a suitable solution could not be found, they have allowed us to cancel without any charges, also they have all responded in the time frame they gave, you gave a 5 days time frame & took 3 weeks for a holiday that was travelling within 6 weeks, yet you reply to reviews immediately, shame on you, you only care about looking good so you can gain customers, whereas the customers you have are being ignored for weeks. You say every effort was made to resolve this, there was not a single option offered that did not mean that we did not lose out financially & on time in our holiday, that is not customer service!!

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