Take Care

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Guest's review of Crystal Travel - www.crystaltravel.co.uk

★★★☆☆

“Take Care”

Written on: 12/06/2019

Booked on-line after redirecting from JetCost website. Crystal took money for flight. Then booking 'failed' and had to contact them. They then said price had increased due to 'taxes'.

The website offers a full refund for cancellation within the first 24 hours after booking and, so, could have backed out but, of course, it takes a few days for the money to credit. For some people that may be a problem if they want to book somewhere else. So, effectively you have little choice but to pay up.

However, I did pay the additional amount because the price was still competitive but it was a Faustian pact because I believe the firm offered me a false price knowing that their business practice meant there was a good chance I would not cancel.

(The same flight was still available on their website several hours later at the same (false) price.)

I think this practice is fairly common.

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