Nightmare from start to finish

2.8 / 5
44% of users recommend this

GabrielaCobb's review of Crystal Ski


“Nightmare from start to finish”

Written on: 28/01/2022 by GabrielaCobb (1 review written)

The nightmare started after I paid my money to Crystal for a skiing holiday in Andorra from 9th -16th January 2022. I was totally unable to check-in on line or get through to Crystal for advice. My E-tickets, TUI shop and a text from TUI all confirmed that we flying to Andorra via Toulouse. So I had to spend £200 to get the PQR test (staying overnight in London)required by the French authorities. When I arrived at the check-in I was told we were going via Barcelona. Only by chance had I had the foresight to fill in Spanish entry requirements. We had no Rep on the transfer bus. We were dumped in a snow storm in the middle of Pas de la Casa with no Rep and no way of knowing how to get to our hotel. When we found it, it was all locked up, with no one in reception. When eventually we found a staff member I had to haul my luggage up 5 flights of steep stairs - the lift was broken. The Hotel was dire. Not the romantic sounding one advertised by Crystal but more a basic hostel. My room was a tiny cell with just enough room for a double bed. The base was a warped. wooden-slat one and the mattress a battered sprung one. Meals were dire. I was moved to another hotel owned by the same people and although the bed was comfortable, there were innumerable frustrations and difficulties and the meals were poor, especially given what I had paid for the holiday.

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