Total disregard for customer refunds

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Theresa340's review of Cruise.co.uk - www.cruise.co.uk

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“Total disregard for customer refunds”

Written on: 13/01/2021 by Theresa340 (1 review written)

We have had 2 cruises booked with cruise.co.uk. One last November and one this April. Both have been cancelled. The November cruise was cancelled back at the end of September and we're still waiting for a refund. They do not keep you updated and we have to chase them only to receive a standard reply that we will get a refund by 31 March that's 6 months after cancellation! I feel that they are using my hard earned money to keep their company afloat and this is simply not acceptable. I need the refund of my own money to keep my family afloat. I will not use this company again.

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