Beware refund policy a joke

4.6 / 5
90% of users recommend this

Spudlake's review of Cruise118 -


“Beware refund policy a joke ”

written by Spudlake on 22/07/2021

We have had a family cruise booked for some time and unfortunately due to covid 19 we received an email to say the cruise wouldn’t be happening which we fully understood and appreciated in these scary times.
We we’re immediately paid the following day by Royal Caribbean without any hesitation.
I then contacted Royal Caribbean for them to confirm we had been paid everything owed by them and that the money for the actual cruise they can confirm has been sent back to 118.
I contacted cruise 118 on numerous occasions to be told we haven’t received the money at first until I informed them RC has in fact confirmed they had.
So I thought I would wait the Period of 90 days (which is unreasonable when already been paid) and still haven’t received the funds.
I’ve called over 4 times and still no refund and when I call they keep telling me some story of yea it should be done within another 14 days.
We have booked with them before and had a great time/service but they have really let themselves down with this refund policy so BEWARE

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