Beware of this Company

4.6 / 5
94% of users recommend this

422Prince's review of Citrus Holidays


“Beware of this Company”

Written on: 01/07/2021 by 422Prince (1 review written)

Beware as the protection afforded by ATOL will not stop you having to fight for every last penny you are entitled to should your holiday be cancelled due to covid. Citrus tried to charge cancellation fees on a holiday they could not provide and when eventually agreeing to a full refund as required by law and even their own booking conditions state they failed to make any refund payments or follow through on anything they said. Eventually we were forced to persue a claim via the credit card companies, as thankfully we used credit cards, and Citrus tried to dispute the claims and keep the whole payment once again! Thankfully and with the help of the credit card companies our claims were successful and 6 months after we should have travelled we have our money back. I have always recommended Citrus but would never ever recommend or travel with them ever again. Companies like this give the travel industry a very bad name. Beware.

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