Dishonourable company

4.7 / 5
95% of users recommend this

131Adair's review of Citrus Holidays


“Dishonourable company”

Written on: 20/10/2020 by 131Adair (1 review written)

Booked a holiday in January to travel to India in November this year. Paid £2200 deposit. Despite the fact that it was absolutely clear months ago that this trip could not happen Citrus insisted the £1800 balance be paid by the end of September or we would lose the £2200. Less than 3 weeks later and they called to cancel the holiday.....surprise surprise. I was asked to rebook the holiday for next year. I refused and asked for a full refund. I was then told that if I did not rebook the holiday they would not start to process the refund until March 31st 2021. UK law states travel companies must issue refunds for cancelled holidays within 14 days - Citrus point blank denied that this was the case, even though ABTA has confirmed it. DO NOT BOOK WITH THIS COMPANY - They are dishonourable to say the least.

Report this review
Was this review helpful? 0 0