He was excellent assisting us to find best flight deal for chicago from London as our booked flight was sold out ,he found another flight suitable for us and made sure to matched same price, he has a great customer service skills,we will definitely will be using Check N Fly for our future trips

Booked the following itenary in KAYAK website and i chose this CHECKNFLY agency for the first time in KAYAK -> CHECHNFLY (Onward journey) United airlines (united airlines flight) - May 6 th - Heathrow to EWR United airlines (united airlines flight) - May 6 th - EWR - PHILLY in KAYAK -> CHECHNFLY (Return journey) United airlines (Air Canada flight) - May 22 nd - PHILLY to MONTREAL CANADA United airlines (Air Canada flight) - May 22 nd - MONTREAL CANADA to Heathrow Onward journey was fine but while returning back on may 22nd, I can never imagine the stress i underwent on that day. Flight was at 3.45 PM (may 22). I wasnt allowed to checin since i didnt have a transit visa to transit via canada. I was told anybody holding an indian passport need to have a transit visa for canada. I requested AIR CANADA and UNITED AIRLINES reps at airport desk to change the itinery to transit via US but they were of no help and all rude faces. I was asked to contact the agency who blocked the tickets since the agency made the mistake of booking the transit that wasnt suitable for me. So all these happened because of the carelessness of the agency - checknfly. I told checknfly(agency) that they didnt inform me that transit visa is required for this itenary.the agency stated back that its the responsibility of the individual to check the visa information. Its basic that every passenger checks for the source & destination country visas but the information about transit visas should be given by the agencies. In my experience, anytime I booked tickets, the agencies would inform regarding any visa requirements or atleast provide an alert. The agency checknfly didnt accept it was a miss from their side and they helped in changing the itenary for a fees of 291 pounds additional. I have had all good experiences with kayak always and anytime I booked flgihts in kayak,I used to see alerts stating that a transit visa might be required for this itinery,.something like 'probably this transit needs a visa'. never used to choose those kind of transits since it might have visa issues.this time when I booked in kayak, it never showed this alert. so, I went ahead and booked the itenary. I am sure this is the mistake of the agency and not kayak.this is spoiling the reputation of kayak. for the mistake of the agency(checknfly) and the website (kayak) for choosing these kind of agencies, I had to pay the price and my health went bad. the 3 hrs in the airport was highly stressful and helpless

Very awesome service with Good Surprises! I got a call the following day after I purchased my ticket with Check N Fly & instead of some not so good news... I ended up getting Great Concierge Service with the Rep that answered my call. He helped me adjust one of my flights so my layover was timed better with my flight, got all my questions answered, & even topped it off with a free checked bag upgrade!! ...so cool cuz I got to grab some extra things I wasn't planning for but appreciated!! All in all, it was my first time buying through them and I will definitely use them again :) Thank you so much! I recommend Check N Fly.

Initially they seemed fine. However it turned out that the advisor lied about the availability of bassinets (infant travel cots) on the flights, then tried to charge me £600 for the free baggage allowance. When challenged she reduced this to £200 even though the airline give it free. Then they changed my son's date of birth on his ticket(if I hadn't spotted this he'd have been unable to fly) whether this was incompetence or revenge for not overpaying for a free baggage allowance is unclear. When I first posted a review they then offered a partial refund if I deleted the review

AVOID AVOID AVOID AVOID AT ALL COSTSSSS!!  Our flight last year April was cancelled due to Covid 19. We were led to believe that we had a travel voucher to use for a booking up until July 2021. Upon calling Ethiopian Airlines today I come to find out that our flight was refunded and they thought they had refunded the person who the booking was made under.. But oh know, who knows where the money went, all I hear from Checknfly is their mystery supplier !! Fair enough I couldn't care less as long as we get to use the voucher for the same flight. So i request the same flight with the same airline and get a price which drops below our credit amount ( excellent I thought) But as soon as I mention using the credit the price jumps £200 as we are not entitled to the special price which is £200 less lol. No matter who you speak to there they will claim common British names which you will soon realise is definitely not their name. They speak of a supplier although the credit is with Checknfly... Therefore it really should be simple to use it on an alternative flight, but obviously not without them wanting more money. I am raising this with Trading standards as its absolutely pathetic that a company like this can function under current laws. Please read other people's experiences on other reviews.

DO NOT BOOK!!!! DO NOT BOOK WITH CHECKNFLY!!!!!!! I booked a return flight from Heathrow to San Francisco, US, and received a phone call less than 5 minutes later from these guys saying: 1 ‘’your flight has not been confirmed and the money has not gone through’’ 2. ‘’Your flight reservation does not include baggage And you cannot change or your flight or get a refund, so you must pay another £900 for a brand new flight that includes baggage!’’ After arguing with these guys non stop for over an hour, pleading to just ‘’add a bag to my flight reservation’’ they would just argue back and refuse to do this before my money had cleared from my bank as it was pending, and even after they received my money they said they wouldn’t be able to add a bag anyway, I would still need to pay for a brand new flight that includes baggage. They never answered the phone with a company intro/welcome, and they would just put me on hold whenever I started to get a little impatient with them. They would argue back and raise their voices at me, basically telling me the only options I had was to pay 900 now. I tried to get their manager to come to the phone and they said ‘’he’s here tomorrow morning’’ Bearing in mind this phone call is around 3pm. After being hung up on multiple times I gave them the benefit of the doubt and kept phoning to try and sort this out. I literally just wanted to add a bag this whole time and that was it. None of them could help me until my payment had finished processing. I phoned back one last time before reporting to my bank Id potentially lost £660, and they put me on hold straight away, probably after logging my number. One guy answered eventually and whispered down the phone ‘’your money went through. We have your details. Ok sir?’’ And I noticed it’s the same couple of voices. Sounds like it’s a group of guys somewhere claiming to be a legitimate flight agent somewhere in London. Stay well away from these guys!!

Really pleased with the price of the tickets. About 30% cheaper than anywhere else. Customer service was exceelent too!

I had a small problem to start with , having phoned up it was sorted out and they got me onto another flight. All I can say ie Thankyou to all at Checknfly . Dr C Richardson.

An excellent service, no problems at all. Everything went according to plan and the person I dealt with contacted us to confirm everything.

I made the mistake of booking through the cheapflights app. I immediately became suspicious when I received an email saying Reservation Request Confirmed. I tried to cancel, but they refuse to refund the money $2316.36. This is clearly not a legitimate travel site. I will be reporting them and I highly encourage others to do the same. In the meantime, I hope to prevent others from falling into the same trap.

I will admit to being hesitant to using ChecknFly, which I found through Momondo. I wasn't sure how legitimate of a business it was based on the prior reviews; however, booking through them resulted in a savings of over £200, so I decided to try it out. As soon as I booked online, the person I dealt with contacted me to inform me that the flight I wanted was unavailable at that price, but he was able to put me on an almost identical flight (different carrier and slightly different times) for the same price. I received my actual e-ticket well in advance of the 24-hour window, so overall I am pleased with my purchase. My only qualms with the booking are mainly the grammatical errors on the website and the layouts of their emails--while this has no impact on my booking, it's a matter of professionalism and legitimacy.

Calls answered quickly Polite customer service Efficient staff

I was quite satisfied withe service until I was called after making the booking to be told the flight I booked was not available any longer and the next available flight was 46 pounds more expensive.By now I had other issues to sort out and did not have the time to resume looking for a new service so I accepted the offer.I am making this short trip for my brothers funeral and the delayed flight is making me late for an important conference on the day I arrive back. The staff were courteous and friendly and it was not their fault.I wish the system was different. I would have liked to know that what was shown on the website was not actually available to book.

Hi I would like to recommend checknfly to everyone, the team are supportive, they assisted me till the end of the booking, affordable tickets fare, good prices for great offers Thanks checknfly, Will definitely be using your service soon...

they resolved me not receiving my e-ticket promptly and politely. in this respect they are very good but it shouldn't have been the case in the first place. also no one answered my live chat request so I had to call. I'd book with them again if it was the cheapest, I'd just keep an eye on it all.

No hassle straight forward information and booking at a great price. Excellent communication and fast emailing of e-ticket. The only thing that could be better would be for the website to advertise up to date pricing, but that seems to be the norm for most sites found via comparison websites. But still, they got me the best price for exactly the flight I wanted , thank you.

I was a bit sceptical at first, reading reviews about everyone being treated badly. After two days of booking I finally received my confirmation email. The staff on the phone were very helpful in helping me to retrieve the tickets and were always there to answer the phone when I needed. Happy so far, hopefully nothing will go wrong before the journey.

Excellent service levels and very responsive. Would highly recommend. E tickets came within 48 hours also.