BYOjet Reviews - www.byojet.com

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Latest Reviews

★★★★☆

“Miss”

Written on: 06/08/2019 by hayleymaria (1 review written)

Didn’t receive my booking confirmation or itinerary , I was panicking because of all the bad reviews I see but rang them up and they sorted it straight away!! sent it out to me whilst over the phone! Got all my confirmations and confirmed everything was good to go! Simple and stress free! Thankyou very much I would book with these again… Read Full Review

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★☆☆☆☆

“DO NOT USE BYOjets”

Written on: 24/04/2019 by Jamesyule (1 review written)

I booked through BYOjet and had to change the date of my flight. I requested to change my booking. They demanded that I pay taxes, charges, fare difference and an automatic fee of £98. In total this would cost more than a new ticket (in all circumstances), so I asked for a refund and they refused. Customer care is on a carousel, every time I emailed back, a different person responded; none of them are helpful; all of them are patronising and insincerely polite. Their bottom line is summed up in… Read Full Review

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★☆☆☆☆

“AVOID under any circumstances”

Written on: 26/09/2018 by SaRaMdv (1 review written)

AVOID using them. I've read several reviews about byojet from disgruntled customers, unfortunately, only after making my booking. Last evening, I booked 3 Sydney Delhi return tickets, for travel in Feb 2019. The booking email showed a return date of 15 March, while we wanted to come back on 15 Feb. This morning, when I read the email showing the itinerary, I requested a change of date (within 24 hours of booking). Byojet is asking for AU$ 500 per person for change of date, while I am… Read Full Review

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★☆☆☆☆

“Awful company ”

Written on: 21/03/2018 by bronski (2 reviews written)

Very dishonest company, now taking the to court over £1698 they took from my credit card and won't return… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 16/12/2017 by FrustratedofKent (1 review written)

I have spent hours on the telephone to these people and basically they just fudge about the terms and conditions. They also told me to telephone the airline as only they could help. This turned out to be untrue as the airline informed me the ticket belongs to the travel company. Their telephone line is also of questionable quality making it difficult to sustain a conversation without constant repetition… Read Full Review

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★☆☆☆☆

“Book your Own tickets Again Jet ”

Written on: 21/11/2017 by jonpohgene (1 review written)

Dear Friends, SHARE THIS POST NOW, IF YOU CARE FOR THOSE AROUND YOU. I’m not the only victim; there were hordes before me and I am pretty sure I wouldn’t be the last. Never ever book through BYOjet, unless you intend to "book your own" airline tickets again like I did. I booked a ticket through BYO Jet in early August this year. The first attempt did not went through due to some authentication code thing that I am required to key in during payment. I called them up and was finally… Read Full Review

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★☆☆☆☆

“Cancellation without any notify ”

Written on: 08/11/2017 by Potter145 (1 review written)

I booked a flight with my friend, under my name and my card. We booked it in June and my friend cancel it on July. Well friend is just friends, but no one notify me about this, don't mention about my friend, even the travel agent didn't email me where else I booked using my email instead of my friend. Yesterday 7/11/17 I called their hotline to make enquiries of deferring the date as I got some emergencies going on, they only tell me it was cancel by my friend and that flight doesn't exists… Read Full Review

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★☆☆☆☆

“Worst customer service and unsafe payment procedure”

Written on: 31/08/2017 by RyanThornton328 (1 review written)

Do not be fooled by their cheap flight deals, they are riddled with unfavorable fine prints (check them before booking!), rude customer service and very unsecure payment system that may expose you to credit card risk. When we wanted to change our booking over the phone, they asked us to provide all our credit card details including the security code the the agent. Not just that, they also asked us to email a photo of the front and back of our credit card. Now, now we all know this is very… Read Full Review

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★☆☆☆☆

“Horrible service !!!”

Written on: 22/06/2017 by Australopetek (1 review written)

BYOjet This is the most horrible service I've ever met. I can not book extra luggage through BYOjet. I waited 22.06.17 for the answer of the operator for 30-40 minutes. The operator of Gavi is very rough. From Gigi's manager, I waited 22.06.17 for an answer of 30 minutes but she did not want to talk to me. I spent a lot of time and money. I now do not know who made this mistake your website or BYOjet. But as a result, I lose my money and time. I'm a customer why should I pay for a bad service?… Read Full Review

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★☆☆☆☆

“Worse experience ever!”

Written on: 20/05/2017 by Matias1959 (1 review written)

Booked a ticket through Byojet and the name that was in the itinary that was sent to me was wrong. Called them and they said that it was my mistake and said it would cost SGD 150 to amend the name. How could I possibly key in my name twice without knowing?! The sequence of the other passenger in the itinary was wrongly registered too!! The customer service rep then said I called and inform them too late as it was 4 days after the booking was done. I told them I sent them an email on the… Read Full Review

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★☆☆☆☆

“CHARGED HIGHER THAN WHAT IT WAS STATED AT THE FINAL PAGE”

Written on: 10/05/2017 by christiejoy (1 review written)

Booked my flight to Melbourne which showed a total of $755 but ended up getting charged $791.70. Please look into this immediately. The total amount at the final page was $755 so I believed it has include all charges and fees, unless you have other hidden charges which are not made known to customers at the final payment page!… Read Full Review

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★★★★★

“EXCELLENT SERVICE & GREAT COMMUNICATION!”

Written on: 19/04/2017 by fishingwidow (1 review written)

I booked with BYOet to fly from UK to Wisconsin USA in Dec 2016, to fly Aug 2017. The price was almost half of the other airlines; in fact the cheapest I have EVER paid for this journey, which I have done several times!!! I received confirmation right away, (this was a very basic email, but all 5 passengers were correct & it had an Air France ref number on it). I checked my booking with Air France & this was also confirmed & correct. I had a few minor schedule changes, which BYOjet informed… Read Full Review

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★☆☆☆☆

“Without doubt the worst travel agency - Disgrace!”

Written on: 10/11/2016 by stephend101 (1 review written)

Booked flights to the UK with my son and friends, he used Expedia I used BYO jet - He gets to go to the UK and we don't as Expedia honoured the price quoted to him even though it was a "system error" He booked his flights 1 hour after me I don't understand why they would even send you an email with your flight details if it wasn't confirmed, the other online agencies confirm straight away - Why would anyone use this company again!! When I called them they told me that I was welcome to go… Read Full Review

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★☆☆☆☆

“WORST BOOKING COMPANY ONLINE”

Written on: 06/09/2016 by JaydanGriffin (1 review written)

TO MANY HIDDEN DETAILS, VERY POOR SERVICE. STAFF ARE TRAINED TO READ THE HIDDEN TERMS AND CONDITIONS YOU DID NOT EXPECT. YOU WILL GET RIPPED OFF AND LEFT WITH A BAD TASTE IN YOUR MOUTH. HIGHLY RECOMMEND USING THE MANY MORE OUT THERE… Read Full Review

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★☆☆☆☆

“Do not Trust this company with your travel”

Written on: 11/05/2016

I booked tickets from BNE to LAX using Skyscanner and the fares were at a really good rate. As I had used BYOjet once before with no problems, I booked with them. When I received confirmation, I checked my airline profile and couldn’t access the bookings. After giving up trying to ring, I used the online chat and was told my booking was booked and confirmed and they gave me a new airline reference code. I logged into my airline profile and could see my booking, I checked with the airline and… Read Full Review

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★☆☆☆☆

“Do not Trust this company with your travel”

Written on: 11/05/2016

I booked tickets from BNE to LAX using Skyscanner and the fares were at a really good rate. As I had used BYOjet once before with no problems, I booked with them. When I received confirmation, I checked my airline profile and couldn’t access the bookings. After giving up trying to ring, I used the online chat and was told my booking was booked and confirmed and they gave me a new airline reference code. I logged into my airline profile and could see my booking, I checked with the airline and… Read Full Review

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★☆☆☆☆

“SNEAKY ”

Written on: 16/02/2016 by 46Combs (1 review written)

My complaint at being sold a 'carry on' only ticket when there was nowhere on the fare indicating so: Folks, This fare appeared on your website as standard. Nowhere, in any document provided by you, could I see the fact that there is no baggage included. I expect to travel with luggage, and be told if I cannot. Screw you, the bag costs me $120, and I will never book through you again. Honestly, you only have to tell me, I will pay a bit extra for a flight that lets me arrive with… Read Full Review

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★☆☆☆☆

“USE AT YOUR OWN RISK – here's my experience so far:”

Written on: 13/12/2015 by Briannas282 (1 review written)

8 Dec 1:pm - booked tickets through their site and paid more than $4,000 on my credit card. Within minutes got email - YOUR REFERENCE NUMBERS BYOjet Reservation: BYO361XXXX and Confirmation Code(s) XXXXX - 7 mins after that another email "Your flight unlocks exclusive discount hotels" cross selling more. THEN another email Subject: "Fare / Flight not available" which went to read "Thank you for choosing BYOJet. In this instance your booking is not able to be confirmed by the airline and cannot… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 25/10/2015 by Churchill120 (1 review written)

I booked flights through BYOJet on 2 weeks ago and ended up being offered a refund and was told it should process in 5-7 business days (which seems ridiculous to me considering it doesn't take that long for a transaction to take place). I'm now on the 11th business day after this refund was promised and have emailed to follow up and ask for a proof of transaction to confirm that my money was actua lly on it's way to me. I was told yesterday that the finance team were in a meeting and someone… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/08/2015 by twMills408 (1 review written)

The no booking fee is a farce. They just call it differently. But I have to admit, they are creative, as they managed to come up with many different kind of fees with different names. Also, their bookings do not give instant confirmation. After you book, you'll get an invoice to pay. Once paid you may think it's done, but you're wrong. They will email you that you have to pay extra if you want the ticket. You can cancel, but will have to wait weeks if not months for your refund. Prices they… Read Full Review

Byojet's Comment

Written on: 03/02/2016

Hi there,

Thanks for your feedback.

We are always happy to search for similar priced flights for our clients if the fare you have selected has been recently sold out.

Sometimes unfortunately clients aren't flexible with their travel dates and so we do offer a full refund in this instance. The only time there may be a wait for a refund is if it is a confirmed booking and then we need to cancel with the airline, as their processing times are on a 2 week cycle and generally take 6 to 12 weeks.

Best wishes,

The BYOjet Team

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Byojet's Comment

Written on: 03/02/2016

Hi there,

Thanks for your feedback.

We are always happy to search for similar priced flights for our clients if the fare you have selected has been recently sold out.

Sometimes unfortunately clients aren't flexible with their travel dates and so we do offer a full refund in this instance. The only time there may be a wait for a refund is if it is a confirmed booking and then we need to cancel with the airline, as their processing times are on a 2 week cycle and generally take 6 to 12 weeks.

Best wishes,

The BYOjet Team

Reply to this comment

Byojet's Comment

Written on: 03/02/2016

Hi there,

Thanks for your feedback.

We are always happy to search for similar priced flights for our clients if the fare you have selected has been recently sold out.

Sometimes unfortunately clients aren't flexible with their travel dates and so we do offer a full refund in this instance. The only time there may be a wait for a refund is if it is a confirmed booking and then we need to cancel with the airline, as their processing times are on a 2 week cycle and generally take 6 to 12 weeks.

Best wishes,

The BYOjet Team

Reply to this comment

Byojet's Comment

Written on: 03/02/2016

Hi there,

Thanks for your feedback.

We are always happy to search for similar priced flights for our clients if the fare you have selected has been recently sold out.

Sometimes unfortunately clients aren't flexible with their travel dates and so we do offer a full refund in this instance. The only time there may be a wait for a refund is if it is a confirmed booking and then we need to cancel with the airline, as their processing times are on a 2 week cycle and generally take 6 to 12 weeks.

Best wishes,

The BYOjet Team

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